Marissa Disney
Kodak
Summary
Dynamic entrepreneur and seasoned customer service expert with a proven track record. Specializes in elevating service quality and client engagement, leveraging skills in marketing and relationship building. Achieved significant repeat business through exceptional client service and market trend awareness. Cultivates a positive culture fostering team collaboration and loyalty.
Overview
11
11
years of professional experience
Work History
Owner
All Aesthetics
11.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Kim's Cabin Services
Kim Phillips
01.2020 - 12.2022
- Actively sought feedback from guest to identify opportunities for enhancing their travel experience, implementing changes where appropriate.
- Managed challenging situations, resolving guests issues promptly and professionally.
- Trained new cabin crew members, passing on valuable expertise and strong work ethic.
- Achieved high levels of customer loyalty through genuine care for guest and their well-being and comfort during stays.
Server
No Way Jose
09.2018 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Buffalo Wild Wings
03.2014 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Seymour Highschool
Seymour, TN05-2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Marketing
- Service quality assurance
- Market trend awareness
- Client engagement optimization
Timeline
Owner
All Aesthetics
11.2022 - Current
Kim's Cabin Services
Kim Phillips
01.2020 - 12.2022
Server
No Way Jose
09.2018 - 12.2019
Server
Buffalo Wild Wings
03.2014 - 08.2018
High School Diploma -
Seymour Highschool
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