Marissa D. Smith
Knoxville,TN
Summary
Experienced detail and goal oriented medical clerical professional seeking a position in an established medical office or a remote work from home medical clerical position.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Receptionist
Fast Pace Urgent Care
10.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
Outpatient Registration Specialist
Covenant Health
04.2024 - 09.2024
- Registered individuals seeking outpatient care.
- Streamlined collection processes to enhance financial operations.
- Clarified patient financial obligations related to bills and insurance.
- Maintained precision in reviewing accounts and diagnosis entries prior to completing registrations.
- Trained several employees
Medical Front Office Receptionist
Gastrointestinal Associates P.C.
10.2023 - 01.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Outpatient Registration Specialist
Covenant
12.2022 - 09.2023
- Registered patients for outpatient services
- Collections
- Explaining bills and insurance to patients
- Carefully making sure accounts and diagnosis codes are correct before completing the registration
- Trained several employees
- Surgery schedule chart prep
- Fix surgery schedulers mistakes
- Stayed over to ensure surgery patients knew they had a bill
Switchboard operator/ receptionist
University Cardiology
06.2012 - 09.2015
- Answered phones
- Helped with reception
- Scheduled new patient appointments
- Took care of mail room duties
Education
Esthetician -
Douglas J Aveda
Tennessee2022
High School Diploma -
South Doyle High
2012
Skills
- Medical office procedures
- Medical receptionist experience
- HIPAA compliance
- Patient scheduling
- Patient registration
- Reminder calls
- Insurance verification
- Medical charting
- Payment collection
Activities
I enjoy volunteering with a ministry called fishing for Jesus. It's a mentorship program that helps the youth.
Timeline
Medical Assistant/Receptionist
Fast Pace Urgent Care
10.2024 - Current
Outpatient Registration Specialist
Covenant Health
04.2024 - 09.2024
Medical Front Office Receptionist
Gastrointestinal Associates P.C.
10.2023 - 01.2024
Outpatient Registration Specialist
Covenant
12.2022 - 09.2023
Switchboard operator/ receptionist
University Cardiology
06.2012 - 09.2015
Esthetician -
Douglas J Aveda
High School Diploma -
South Doyle High
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