Marissa Lee
Munford
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Bradford Family Pharmacy
11.2017 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Certified Pharmacy Technician
Walgreens
01.2008 - 11.2017
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Education
High School Diploma -
Munford High School
Munford Tn05-2006
Skills
- Medication dispensing
- Prescription processing
- Inventory management
- Patient profile management
- Insurance verification
- Quality assurance
- Team training
- Communication skills
- Problem solving
- Attention to detail
- Insurance billing
- Manual and automated medication dispensing
Certification
- Inventory Management in the Community Setting; Specialized Skills Series for Techs– National Healthcareer Association.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- HIPAA Compliance Certification – Various Accredited Providers.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Certified Pharmacy Technician
Bradford Family Pharmacy
11.2017 - Current
Certified Pharmacy Technician
Walgreens
01.2008 - 11.2017
High School Diploma -
Munford High School
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