Marissa L. Metcalf
Chattanooga
Summary
Experienced and dedicated professional with almost seven years of customer service experience and a Bachelor of Communications with a minor in Business. Demonstrated strong support for campus services during a two-year work-study at the Bursar Office at Dalton State, refining customer service skills. Also gained valuable life experience through a USGG study abroad program at UCL in the United Kingdom, enhancing educational journey. Seeking a dynamic role that values effective communication and strong customer relations to utilize background and skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy technician
10.2024 - Current
- - Resolved customer inquiries, achieving a 95% satisfaction rate
- - Coordinated exceptional support to health care providers and patients by greeting them in person and over the phone, addressing inquiries, and referring requests to the pharmacist as needed
- - Manages pharmacy inventory by monitoring stock levels, anticipating medication needs, placing timely orders, verifying deliveries, and removing expired drugs to ensure optimal availability
- - Ensures a safe and clean pharmacy environment by strictly adhering to established procedures, rules, and regulations
- - Protects patients and staff by following infection-control policies and protocols diligently
- - Organizes medications for pharmacist dispensing by accurately interpreting medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies
American Airlines/Envoy
02.2024 - 10.2024
- - Oversaw the check-in process for passengers, ensuring all necessary documentation was in order for a seamless boarding experience
- - Greeted and assisted passengers to facilitate a smooth check-in process
- - Verified passenger documentation, issued boarding passes and baggage tags, and checked baggage weights and dimensions
- - Responded to customer inquiries, provided travel information, and offered assistance for special needs
- - Collected excess baggage fees and processed other payments efficiently
- - Monitored the boarding process at the departure gate, managing the aircraft seating plan effectively
- - Maintained accurate records of passengers and flights while ensuring compliance with safety and security
Dalton State Internship Program
06.2021 - 01.2022
- Company Overview: Campus Services, DSC
- - Assisted customers, answered phones, and performed clerical tasks including copying, word processing, and filing
- - Handled cash for fee payments and deposits
- - Captured photo ID images and printed Roadrunner ID Cards for students
- - Checked printers and delivered paper throughout campus
- - Prepared facilities for events by setting up and breaking down chairs and tables
- - Ensured that technical equipment at event locations was operational
- - Secured keys as needed, transported them to locations, and set up all technical equipment
Education
Bachelor of Arts - Communication Studies, Business Administration
Dalton State College (DSC)
Dalton, GA12.2022
Skills
- Skilled in Microsoft Office applications
- Skilled in document transmission via fax
- Proficient in organization
Accomplishments
- Improved customer service standards by 95%
- Increased customer retention 80% by delivering top-notch customer service from prescription drop-off to pick-up.
- Trained 3 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- - CPR and First Aid Certified
- - EXCPT Pharmacy Technician
Languages
Spanish
Limited Working
Korean
Elementary
Timeline
Pharmacy technician
10.2024 - Current
American Airlines/Envoy
02.2024 - 10.2024
Dalton State Internship Program
06.2021 - 01.2022
Bachelor of Arts - Communication Studies, Business Administration
Dalton State College (DSC)
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