Summary
Overview
Work History
Education
Skills
Timeline
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Kreshun Jones

Memphis

Summary

Dynamic and results-driven professional with extensive experience at FedEx, excelling in material handling and technical support. Proven ability to enhance workflow efficiency and improve customer service through effective teamwork and troubleshooting skills. Committed to maintaining safety standards while achieving operational excellence in logistics and inventory management.

Overview

4
4
years of professional experience

Work History

Material Handler

FedEx
02.2024 - Current
  • Operated forklifts and hand trucks to safely transport materials across warehouse floor.
  • Loaded and unloaded shipments, ensuring accurate inventory management and storage practices.
  • Conducted regular inspections of equipment, maintaining safety standards and minimizing downtime.
  • Assisted in training new team members on proper handling techniques and safety protocols.
  • Collaborated with supervisors to improve workflow efficiency and streamline shipping processes.

Technical Support Team Lead

FedEx UMRF Ventures Inc.
08.2021 - 01.2024
  • Led technical support team, ensuring prompt resolution of customer inquiries and issues.
  • Developed training materials to enhance staff knowledge and improve troubleshooting skills.
  • Implemented streamlined processes for ticket management, increasing efficiency in issue tracking.
  • Analyzed support metrics to identify trends and recommend improvements in service delivery.

Material Handler

DHL
11.2022 - 11.2023
  • Maintained accurate records of inventory levels using warehouse management software systems.
  • Implemented best practices for material storage, reducing product damage and improving accessibility.
  • Coordinated with cross-functional teams to ensure timely delivery of materials for production needs.
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

Education

Health Sciences

University of Memphis
Memphis, TN
05-2024

Skills

  • Material handling
  • Loading and unloading
  • Workplace safety
  • Positive attitude
  • Computer literacy
  • Customer service
  • Teamwork and collaboration
  • Logistics
  • Troubleshooting skills
  • Project management

Timeline

Material Handler

FedEx
02.2024 - Current

Material Handler

DHL
11.2022 - 11.2023

Technical Support Team Lead

FedEx UMRF Ventures Inc.
08.2021 - 01.2024

Health Sciences

University of Memphis

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Kreshun Jones