Marissa Phillips
Memphis
Summary
Experienced in efficiently managing customer interactions and resolving issues promptly. Utilizes strong communication skills and empathy to establish lasting customer relationships. Demonstrates a consistent history of maintaining high levels of customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Collective Media Solutions
11.2018 - 10.2024
- Resolved conflicts effectively in high-pressure environments.
- Responded to customer requests for products, services, and company information.
- Developed expertise in products to provide clients with tailored recommendations.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Consistently surpassed performance metrics, earning recognition as top performer within the team.
Customer Representative
Family Dollar Warehouse
05.2014 - 11.2017
- Enhanced personal performance by applying feedback from regular evaluations.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Utilized CRM systems to document customer interactions accurately, ensuring efficient history access.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Team Leader
Technicolor
08.2011 - 11.2015
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
Education
Bachelor Of Science - Information Technology
Strayer University
Memphis, TNHigh School Diploma -
Penn Foster Career School
Scranton, PA03-2012
GED -
Messick
Memphis, TN01-2012
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
Education and Training
true
Timeline
Customer Service Representative
Collective Media Solutions
11.2018 - 10.2024
Customer Representative
Family Dollar Warehouse
05.2014 - 11.2017
Team Leader
Technicolor
08.2011 - 11.2015
High School Diploma -
Penn Foster Career School
GED -
Messick
Bachelor Of Science - Information Technology
Strayer University
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