Marissa Pridemore
Summary
Versatile and dedicated, with a proven track record at WellNow Urgent Care for enhancing patient satisfaction through compassionate care and vital signs monitoring. Skilled in patient observation and CPR, adept at improving team efficiency and maintaining confidentiality. Achieved significant improvements in patient care and operational workflow, demonstrating exceptional organizational and interpersonal skills.
I am a analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
WellNow Urgent Care
08.2023 - 11.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Office Manager
Intelligent Office
04.2021 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed virtual office operations, including answering phone calls, scheduling appointments, and processing payments.
Preschool Assistant Teacher
Bright Horizons Family Solutions LLC
04.2020 - 03.2021
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
Assistant Teacher
Serendipity Children's Center
09.2017 - 03.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Customer Service Cashier
Twin Orchard Country Club
05.2015 - 08.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Managed the counter operations at the halfway house on the golf course.
Education
Bachelors in Elementary Education - Elementary Education
Walden University
Minneapolis, MN03-2027
High School Diploma -
Wauconda High School
Wauconda, IL05-2017
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Payroll and budgeting
- Strong communication skills
- Excellent active listening
- Vital signs monitoring
- CPR certification
- Patient observation
Timeline
Patient Care Technician
WellNow Urgent Care
08.2023 - 11.2024
Office Manager
Intelligent Office
04.2021 - 08.2023
Preschool Assistant Teacher
Bright Horizons Family Solutions LLC
04.2020 - 03.2021
Assistant Teacher
Serendipity Children's Center
09.2017 - 03.2020
Customer Service Cashier
Twin Orchard Country Club
05.2015 - 08.2017
Bachelors in Elementary Education - Elementary Education
Walden University
High School Diploma -
Wauconda High School
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