Maritza Rodriguez
Nashville
Summary
Dynamic professional with extensive experience at The General Insurance, excelling in claim evaluation and policy compliance. Proven ability to manage documentation and foster customer relationships, while effectively resolving conflicts. Recognized for attention to detail and strong communication skills, ensuring accurate and efficient claim processing.
Overview
9
9
years of professional experience
Work History
Desk Adjuster
The General Insurance
Nashville
11.2020 - Current
- Communicated with clients to gather necessary documentation for claim processing.
- Reviewed claim files for discrepancies and ensured compliance with policies.
- Evaluated insurance claims to determine validity and coverage details.
Intake Specialist
Stericycle
Nashville
02.2017 - 10.2020
- Conducted initial assessments to identify client needs and service requirements.
- Managed confidential patient information using secure data management systems.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Customer Service Specialist Head Cashier
Home Depot
Brentwood
07.2016 - 07.2016
- Assisted customers with product inquiries and provided expert recommendations.
- Processed transactions accurately and efficiently at the cash register.
- Trained new cashiers on systems and customer service best practices.
- Provided training to new employees on company policies and procedures.
- Balanced cash drawer at the end of each shift.
- Answered phone calls promptly and professionally.
Education
Associate of Applied Science - Business Administration And Management
Berkeley College
New York, NY04-1994
Skills
- Claim evaluation
- Policy compliance
- Documentation management
- Fraud detection
- Insurance regulations
- Customer relationship management
- Conflict resolution
- Effective communication
- Attention to detail
- Negotiation skills
- Time management
- Team collaboration
Languages
Spanish
Professional
Timeline
Desk Adjuster
The General Insurance
11.2020 - Current
Intake Specialist
Stericycle
02.2017 - 10.2020
Customer Service Specialist Head Cashier
Home Depot
07.2016 - 07.2016
Associate of Applied Science - Business Administration And Management
Berkeley College
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