Mark Baxter
Knoxville,TN
Summary
Dynamic General Manager with extensive experience at O’Charleys Restaurant, excelling in operations management and leadership. Proven track record in enhancing profitability through strategic initiatives and fostering a collaborative team environment. Skilled in problem resolution and budget management, ensuring financial stability and exceptional customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
General Manager
O’Charleys Restaurant
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Service Manager
O’Charleys Restaurant
2018 - 2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Bar Manager
O’Charleys Restaurant
2010 - 2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Kitchen Manager
O’Charleys Restaurant
2003 - 2010
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Hourly Employee
O'Charley's Restaurant
1996 - 2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree -
Pellissippi State Community College
Knoxville, TNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
O’Charleys Restaurant
10.2023 - Current
Service Manager
O’Charleys Restaurant
2018 - 2023
Bar Manager
O’Charleys Restaurant
2010 - 2018
Kitchen Manager
O’Charleys Restaurant
2003 - 2010
Hourly Employee
O'Charley's Restaurant
1996 - 2003
No Degree -
Pellissippi State Community College