Mark Williams
Antioch,Tn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Associate Support Department Supervisor
The Home Depot Inc
10.2022 - Current
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
- Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
- Maintained high levels of associate engagement through consistent feedback, recognition, and motivation strategies.
- Developed strong relationships with cross-functional teams, fostering collaboration and communication across departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Due to the sensitivity of information handled, the ASDS must maintain strict confidentiality.
Department Supervisor
The Home Depot Inc
10.2021 - Current
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Trained team members in successful strategies to meet operational and sales targets.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
Order Fulfillment Associate
The Home Depot Inc
10.2019 - Current
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Trained new associates on basic and advanced shipment procedures.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Lot Associate
The Home Depot Inc
10.2018 - Current
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Assisted customers with unloading and loading material to and from vehicles.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2019
Skills
- Relationship Building
- Scheduling and calendar management
- Task Delegation
- Staff Development
- Staff Management
- Staff hiring
- Problem-Solving
- Team Leadership
Timeline
Associate Support Department Supervisor
The Home Depot Inc
10.2022 - Current
Department Supervisor
The Home Depot Inc
10.2021 - Current
Order Fulfillment Associate
The Home Depot Inc
10.2019 - Current
Lot Associate
The Home Depot Inc
10.2018 - Current
High School Diploma -
Antioch High School
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