Summary
Overview
Work History
Education
Skills
Timeline
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Mark Wlas

Knoxville

Summary

Dynamic and results-driven professional with a strong customer service focus and proven ability to train and motivate teams. At 7 Brew, I enhanced operational efficiency and customer satisfaction while overseeing cash handling and inventory management. Skilled in introducing innovative menu items, I consistently drove sales and improved guest experiences.

Overview

4
4
years of professional experience

Work History

7 Brew Shift Lead

7 Brew
10.2023 - Current
  • Assisted in coordinating shift changes/checklist to ensure smooth operations and optimal team performance.
  • Monitored inventory levels and communicated needs to management for timely restocking.
  • Trained new staff on company policies, procedures, and safety protocols to ensure compliance.
  • Supported team members by resolving customer inquiries and ensuring satisfaction during shifts.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Ice Cream Maker

Baskin Robins
05.2021 - 08.2023
  • Operated ice cream machines, ensuring adherence to safety and quality standards.
  • Prepared a variety of ice cream flavors, maintaining consistency in taste and texture.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.

Education

Bachelor of Science - Marketing Management

East Tennessee State University
Johnson City, TN
05-2026

High School Diploma -

Seymour High School
Seymour, TN
05-2022

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation

Timeline

7 Brew Shift Lead

7 Brew
10.2023 - Current

Ice Cream Maker

Baskin Robins
05.2021 - 08.2023

Bachelor of Science - Marketing Management

East Tennessee State University

High School Diploma -

Seymour High School

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Mark Wlas