Mark Ziegler
Spring Hill
Summary
Dynamic leader skilled in team building, operational efficiency, and training program development. Proven track record in enhancing employee engagement and retention while driving internal promotions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Development
Chick-fil-A
Franklin
05.2021 - Current
- Led the development and implementation of leadership training programs, increasing internal promotion rates, decreasing turnover, and boosting team engagement.
- Managed evening operations of high volume restaurant, ensuring smooth service and customer satisfaction.
- Instituted recognition methods to celebrate Team Members, fostering a positive work environment.
- Mentored and trained 11 Shift Supervisors, 14 Team Leaders, and several Team Trainers, enhancing leadership capabilities within the team.
Leader
Ground Restaurants
Franklin
08.2020 - 05.2021
- Managed cash, guest relations, and team operations to ensure smooth restaurant functioning.
- Led team at Ground Restaurants, fostering collaboration and enhancing service delivery.
Manager
Panera Bread
Franklin
10.2005 - 08.2020
- Oversaw training for new cafe opening. Supervised training of over 70 Team Members in various locations throughout Middle Tennessee.
- Assisted in management of Training cafe, training several Managers.
- Obtained training certification while working in three different cafes.
Manager
Baja Fresh
Franklin
07.2004 - 10.2005
- Controlled food, beverage, and labor costs to optimize profitability.
- Monitored food preparation methods, portion sizes, and garnishing to maintain company standards.
- Specialized in high-quality, made-from-scratch food preparation to enhance customer satisfaction.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05-1985
Skills
- Customer relationship management
- Cash and cost control
- Team building and training
- Staff development and retention
- Leadership training
- Team engagement
- Employee recognition
Certification
Servsafe Certification
Timeline
Director of Development
Chick-fil-A
05.2021 - Current
Leader
Ground Restaurants
08.2020 - 05.2021
Manager
Panera Bread
10.2005 - 08.2020
Manager
Baja Fresh
07.2004 - 10.2005
Bachelor of Science - Psychology
Middle Tennessee State University