Markala Lewis
Memphis
Summary
Dedicated and compassionate Medical Assistant with hands-on experience in patient care, clinical support, administrative tasks, and EMR documentation. Skilled in triage, phlebotomy, administering injections, and patient communication while maintaining efficient clinic workflow. Proven ability to deliver high-quality care in fast-paced healthcare environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
Memphis, TN
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding products and services to enhance customer experience.
- Assisted in managing customer accounts using CRM systems for efficient service delivery.
- Collaborated with team members to streamline processes and improve response times.
Medical Assistant Intern
Psychiarty Group
Memphis, TN
11.2025 - 01.2026
- Perform patient triage, vital signs, injections, phlebotomy, and exam room preparation.
- Assist with patient check-in/out and support provider workflows and procedures.
- Manage front-office tasks including answering phones, scheduling appointments, and sending/receiving faxes.
- Document patient information accurately in EMR and maintain clean, organized clinical areas.
Direct Support Professional
DSP
Memphis, TN
02.2024 - 12.2024
- Assisted individuals with daily living activities, promoting independence and fostering personal growth.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Monitored client behavior and reported changes to ensure appropriate support and intervention.
- Facilitated recreational activities to enhance social skills and improve overall well-being.
Education
Medical Assistant Diploma - Medical Assistant
Concorde Career College
Memphis Tn 02.2026
High School Diploma -
Kipp Memphis Collegiate College
Memphis, TN05.2023
Skills
- Clerical Skills/EHR
- Medical Terminology
- OSHA/HIPAA Compliance
- Laboratory Procedures
- Venipuncture
- BLS Certification
- Injections
- Triage /Vital Signs
Timeline
Medical Assistant Intern
Psychiarty Group
11.2025 - 01.2026
Customer Service Representative
Teleperformance
10.2025 - Current
Direct Support Professional
DSP
02.2024 - 12.2024
Medical Assistant Diploma - Medical Assistant
Concorde Career College
High School Diploma -
Kipp Memphis Collegiate College