Mark Alexander Doig, II
Knoxville
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Associate Pastor
North Acres Baptist Church
03.2023 - Current
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided pastoral counseling to individuals seeking guidance on personal or relationship issues, promoting emotional well-being within the congregation.
- Coordinated special events such as baptisms, weddings, and funerals, providing pastoral care during significant moments in congregants'' lives.
- Provided spiritual care through visitation, counseling, and prayer.
- Mentored youth group members, providing guidance and support for personal and spiritual development.
- Managed volunteer teams for various ministries, ensuring effective use of resources and talents.
- Streamlined administrative processes for more efficient communication between church staff and congregation members.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Assisted in the recruitment and training of new volunteers, ensuring a strong support system for ongoing ministry efforts.
- Volunteered at church-sponsored outreach events.
- Distributed food and supplies to communities through mutual aid.
- Served as mentor to children in church community, offering guidance and support.
Owner
DB Moving Company
12.2020 - Current
- Founded, managed, and grew a full-service moving company providing residential, commercial, and specialty relocation services.
- Directed daily operations, including scheduling, staffing, fleet management, and compliance with safety regulations.
- Oversaw hiring, training, and supervision of movers, drivers, and support staff.
- Managed financial operations including budgeting, payroll, invoicing, and vendor contracts.
- Developed and executed marketing strategies to increase brand awareness and generate new business.
- Maintained excellent customer service by resolving disputes, handling claims(0% over 4.5 years), and ensuring quality service delivery.
- Built partnerships with real estate agents, storage facilities, senior communities, and restoration businesses to expand client base.
- Oversaw compliance with local, state, and federal transportation regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created training programs for properly handling HHG.
- Developed a culture of "zero claims;"HHG insurance claims have never exceeded 0%.
- Implemented truck safety training; automotive claims=0 during life of company.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established and led a culture of hard work.
Onsite Sales Specialists
W.W. GRAINGER INC
11.2016 - 03.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Increased sales revenue by implementing strategic sales plans.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Designed and built unique tool rooms with product location schemas to increase work flow and sales.
- Created and input customer data into Salesforce to ensure satisfaction, increase sales, and create new leads.
- Trained coworkers on all applicable Software; Grainger.com, Salesforce, Excel, and others
- Installed, troubleshooted, repaired, and replaced "Keepstock" vending machines.
- Created Vendor Managed Inventory programs to establish minimum/maximum inventory amounts, barcode labels for easy scanning/ordering, and improve reports.
- Created and scheduled client events and meetings.
Franchise Operations Manager
Two Men and a Truck International
04.2016 - 11.2016
- Oversaw marketing, sales, and business development to drive revenue growth.
- Maintained compliance with insurance, licensing, and safety regulations.
- Monitored equipment, fleet maintenance, and inventory of moving supplies.
- Implemented programs to increase phone and online sales.
- Created strategic marketing programs to appeal to the local community.
- Created Preventative Maintenance programs for every piece of fleet equipment.
- Initiated and executed background and drug test protocols for potential and active employees.
- Worked with Corporate compliance teams to improve franchise standards and performance.
- Trained employees how to properly do their jobs.
- Created and implemented safety rewards program.
- Implemented and created strategic programs to bring the failing franchise to a "B+" score with Corporate headquarters.
Property Manager
Jack Barcelona Properties/Airflight Service
08.2015 - 04.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed move-in walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Purchased/maintained property tools and equipment.
- Completed various repairs and improvements; painting, lighting projects, landscaping, etc.
Supervisor
United Van Lines
06.2005 - 09.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Streamlined inventory management processes, leading to more organized and efficient HHG handling system.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Associate of Science - Business
Pellissippi State Community College
Knoxville, TN05-2012
Skills
- Organizational leadership
- Spiritual leadership
- Public speaking
- Operations management
- Facility management
- Problem-solving
- Team leadership
- Customer service
- Operational efficiency
- Microsoft operating systems
- Android and IOS operating systems
- Online calendar software
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Detail orientated
Timeline
Associate Pastor
North Acres Baptist Church
03.2023 - Current
Owner
DB Moving Company
12.2020 - Current
Onsite Sales Specialists
W.W. GRAINGER INC
11.2016 - 03.2021
Franchise Operations Manager
Two Men and a Truck International
04.2016 - 11.2016
Property Manager
Jack Barcelona Properties/Airflight Service
08.2015 - 04.2016
Supervisor
United Van Lines
06.2005 - 09.2015
Associate of Science - Business
Pellissippi State Community College
Similar Profiles
Leah FontenotLeah Fontenot
Childcare Teacher at Green Acres Baptist Church - TylerChildcare Teacher at Green Acres Baptist Church - Tyler
Henry BaumanHenry Bauman
Worship Intern at Green Acres Baptist ChurchWorship Intern at Green Acres Baptist Church
Yael SeguraYael Segura
Payroll Specialist/HR Assistant at Green Acres Baptist ChurchPayroll Specialist/HR Assistant at Green Acres Baptist Church
Gavin CookGavin Cook
Lead Party Host at SkyZone EntertainmentLead Party Host at SkyZone Entertainment
David ParkerDavid Parker
Teacher's Assistant at Enloe High SchoolTeacher's Assistant at Enloe High School