Markeisha Jones
Memphis
Summary
Qualified Customer Service Representative with 15 years in fast-paced customer service and call center environment. Personable and professional under pressure.
Overview
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Pharmacy Technician
Walgreens
Memphis
03.2022 - 03.2026
- Process prescriptions electronically and ensure all information is accurate and complete.
- Enter patient's information into computer accurately and efficiently.
- Responded to inquiries from patients and healthcare providers, addressing questions and efficiently referring complex issues to the Pharmacist.
- Greeted customers to create a welcoming environment and enhance their experience. to deliver exceptional service and enhance patient experience.
Customer Service Representative
Amazon.com
02.2020 - 02.2022
- Exceeded customer expectations by resolving inquiries effectively on first call, ensuring positive customer experience.
- Clarified customer questions regarding product features and services, ensuring accurate information collection for support.
- Executed tasks autonomously, ensuring efficiency and productivity.
Customer Service Associate
Hilton
Memphis
06.2016 - 12.2019
- Achieved customer care excellence in high-volume inbound/outbound calls and online technical and sales support.
- Processed customer orders and effectively promoted all products and services.
- Collaborated successfully with team members to enhance service delivery.
- Proficient computer skills, including online shopping experience.
Education
Associate's degree - Healthcare Administration
Ashworth College
Norcross, GA 09.2015 - 12.2017
High school diploma -
Kirby High School
Memphis, TN 08.2010 - 05.2014
Skills
- Pharmacy Technician Experience
- Compounding Medications
- Order Entry
- Medical Billing
- Insurance Verification
- Medical Terminology
- EMR Systems
- Medical Records
- HIPAA
- Hospital Experience
- Medical Office Experience
- Cash Handling
- Microsoft Outlook
Certification
Pharmacy Technician, Pharmacy Technician Certification
Assessments
- Customer focus & orientation, Highly Proficient, 11/01/20
- Call center customer service, Proficient, 06/01/21
- Customer service, Proficient, 06/01/21
Personal Information
- Customer focus & orientation, Highly Proficient, 11/01/20
- Call center customer service, Proficient, 06/01/21
- Customer service, Proficient, 06/01/21
Timeline
Pharmacy Technician
Walgreens
03.2022 - 03.2026
Customer Service Representative
Amazon.com
02.2020 - 02.2022
Customer Service Associate
Hilton
06.2016 - 12.2019
Associate's degree - Healthcare Administration
Ashworth College
09.2015 - 12.2017
High school diploma -
Kirby High School
08.2010 - 05.2014