Markeisha Richardson
Madison
Summary
Healthcare professional with extensive experience in quality improvement and data analysis. Proven track record in enhancing risk adjustment scores and streamlining operations. Skilled in provider training and implementing initiatives that improve healthcare delivery across various product lines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Skyline Medical Center
Nashville
08.2024 - Current
- Assisted with patient care under supervision of registered nurses.
- Monitored vital signs and reported changes to medical staff.
- Administered medications as directed by healthcare providers.
- Documented patient information and care activities in electronic records.
- Supported daily living activities for patients, ensuring comfort and safety.
- Maintained cleanliness and organization of medical equipment and supplies.
- Communicated effectively with patients and families regarding care procedures.
- Participated in team meetings to discuss patient care strategies and updates.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Performed physical assessments, including vital signs and health history documentation.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Maintained a safe environment by following infection control policies and procedures.
HEDIS Review Nurse
Elevance Health, Remote
Remote
12.2019 - Current
- Conducted comprehensive HEDIS reviews for quality improvement initiatives.
- Collaborated with interdisciplinary teams to ensure accurate data collection.
- Analyzed medical records for compliance with HEDIS measures and standards.
- Utilized electronic health record systems to retrieve patient information efficiently.
- Assisted in training new staff on HEDIS review processes and protocols.
- Performed HEDIS data collection and abstraction from medical records for multiple health plans.
- Evaluated clinical information systems to ensure accuracy of data collection and reporting procedures.
- Attended meetings and webinars related to Health Plan Quality Improvement initiatives.
- Conducted chart reviews in accordance with NCQA guidelines and standards.
- Educated healthcare providers on HEDIS guidelines and documentation requirements.
Registered Medical Assistant
Saint Thomas Medical Group
Nashville
03.2009 - 06.2024
- Assisted patients with medical history and intake forms.
- Scheduled appointments for patients and managed office calendar.
- Prepared examination rooms and maintained cleanliness standards.
- Collected specimens and performed basic laboratory tests.
- Administered medications and vaccinations as directed by physicians.
- Provided patient education on health maintenance and preventive care.
- Documented patient information accurately in electronic health records.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Verified insurance coverage and processed payments from patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ensured all medical equipment was functioning properly prior to use.
- Performed patient assessments, including vital signs and medical history documentation.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant Instructor
Remington College
Nashville
12.2018 - 09.2019
- Developed curriculum for medical assistant training programs.
- Instructed students on clinical procedures and patient care techniques.
- Evaluated student performance through practical assessments and written exams.
- Coordinated hands-on training sessions in simulated healthcare environments.
- Mentored students to enhance their professional skills and confidence.
- Advised students on career opportunities within the healthcare field.
- Delivered education in line with governmental, accreditation and institutional policies and procedures.
- Supervised externships with local healthcare facilities to provide real world experience for medical assistant students.
- Demonstrated proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
- Maintained accurate records of attendance and grades for each student enrolled in the program.
Education
Licensed Practical Nurse Diploma - Nursing
South College
Nashville, TN06-2024
Associate of Science - Nursing
Nashville State Community College
Nashville, TN05-2017
Diploma - Medical Assistant
Nashville College of Medical Careers
Madison, TN11-2005
Skills
- Patient assessment
- Medication administration
- Electronic health records
- Vital signs monitoring
- Infection control
- Quality improvement
- Patient education
- Critical thinking
- Clinical documentation
- Data collection
- HEDIS compliance
- EHR training
- Quality assurance
- EMR systems proficiency
- Coding Efficiency
- Peripheral IV insertion
- IV medication administration
- IV therapy management
- First aid and CPR
- Proficient in Microsoft office
Accomplishments
- ICARE AWARD
Certification
- IV Certification
- CPR
- Licensed Practical Nurse
- Medical Assistant
Timeline
Licensed Practical Nurse
Skyline Medical Center
08.2024 - Current
HEDIS Review Nurse
Elevance Health, Remote
12.2019 - Current
Medical Assistant Instructor
Remington College
12.2018 - 09.2019
Registered Medical Assistant
Saint Thomas Medical Group
03.2009 - 06.2024
Licensed Practical Nurse Diploma - Nursing
South College
Associate of Science - Nursing
Nashville State Community College
Diploma - Medical Assistant
Nashville College of Medical Careers
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