Markita Berry
Gallatin
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
20
20
years of professional experience
15
15
years of post-secondary education
Work History
Team Leader
Stanley Black & Decker
Gallatin
06.2013 - Current
- Led daily operations to ensure efficient workflow and team collaboration.
- Trained new team members on safety protocols and operational procedures.
- Coordinated equipment maintenance schedules to minimize downtime and disruptions.
- Facilitated communication between departments to streamline project timelines.
Customer Service Lead
Food Lion
Gallatin
05.2006 - 12.2014
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Resolved escalated issues from team members or customers in an efficient manner.
- Supervised customer service team to ensure high-quality service delivery.
- Trained new employees on customer service protocols and company policies.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Education
Associate of Applied Science - Business Management
Volunteer State Community College
Gallatin, TN 08.2004 - 05.2019
Skills
- Team leadership
- Operational efficiency
- Safety training
- Conflict resolution
- Problem Solving Skills
- Professional Attitude
Timeline
Team Leader
Stanley Black & Decker
06.2013 - Current
Customer Service Lead
Food Lion
05.2006 - 12.2014
Associate of Applied Science - Business Management
Volunteer State Community College
08.2004 - 05.2019