Markita Morrow
Germantown
Summary
Dedicated customer service representative with over three years of experience managing high-volume inquiries. Known for effective communication and innovative problem-solving skills, contributing to enhanced customer satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Problem Solver
Amazon
Memphis, TN
07.2024 - 04.2026
- Defined problem to identify, prioritize and select alternatives.
- Defined problems to make decisions and move forward to support quick resolution.
- Researched and extracted data to complete tasks.
- Analyzed and understood the situation to develop action plan.
- Investigated and corrected fulfillment errors.
Customer Service Representative
Kelly Services
Remote
10.2021 - 06.2024
- Managed high-volume calls while maintaining quality service standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions accurately in CRM systems for future reference.
- De-escalated customer complaints to ensure their satisfaction before call ends.
Data Entry Clerk
Milwaukee Tool
Greenwood, MS
06.2017 - 05.2021
- Processed high volumes of data with accuracy, ensuring compliance with company standards.
- Identified discrepancies in data sets and implemented corrective actions promptly.
- Worked in a production based environment and performed loads of multitasking
Education
High School Diploma -
Greenwood High School
Greenwood, MS05.2011
Bachelor of Science - Early Childhood Education
Mississippi Valley State University
Itta Bena, MSSkills
- Problem analysis
- Analytical reasoning
- Solution development
- Data analysis
- Innovative problem-solving
- Task prioritization
- Strategic development
Timeline
Problem Solver
Amazon
07.2024 - 04.2026
Customer Service Representative
Kelly Services
10.2021 - 06.2024
Data Entry Clerk
Milwaukee Tool
06.2017 - 05.2021
Bachelor of Science - Early Childhood Education
Mississippi Valley State University
High School Diploma -
Greenwood High School