Marla Madden
Estill Springs
Summary
Versatile office and administrative support professional with extensive experience across diverse office environments. Proficient in managing office tasks, organizing records, and optimizing workflow efficiency. Proven track record of quickly adapting to new software and systems, enhancing data management and operational processes. Achievements include significant improvements in document organization and internal communication protocols, resulting in streamlined daily operations.
Overview
26
26
years of professional experience
Work History
Lead Key Holder
PopShelf
Winchester
12.2024 - Current
- Supervised team members in opening and closing procedures, including bank deposits and till reconciliations.
- Handled customer inquiries and complaints professionally to foster positive experiences.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Guided customers to items and answered merchandise-related questions efficiently.
- Assisted with customer requests to boost satisfaction and loyalty.
Part Time Key Holder
Joann Fabric
Tullahoma
03.2024 - 12.2025
- Executed daily banking duties including deposits and withdrawals from registers.
- Collaborated with management to delegate key tasks among staff members.
- Tracked stock movement to maintain merchandise availability for customers.
- Captured customer information to enhance future clienteling opportunities.
- Verified register tills for accuracy at shift start and end.
- Protected store assets through audits, routine cycle counts, and physical inventory.
- Identified solutions to minimize issues and resolve problems swiftly.
- Monitored employee performance to ensure compliance with company policies.
Part Time Key Holder
Dollar General
Tullahoma
11.2023 - 03.2024
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Supervised and trained new employees on store policies to enhance team performance.
- Maintained organized product displays, ensuring merchandise was stocked and priced accurately.
- Handled customer inquiries and resolved complaints promptly to ensure satisfaction.
Office Volunteer
Pulaski County School System
Sherwood
11.2006 - 05.2016
- Maintained strong attention to detail while multitasking in fast-paced environments.
- Served as liaison between school staff and parents to strengthen community connections.
- Provided general administrative support, including mail distribution and office organization.
- Handled incoming calls, directing inquiries to appropriate personnel efficiently.
- Managed volunteer schedules to maximize engagement and participation.
- Assisted with preparation of presentations using Microsoft Office Suite tools.
Office Manager
Arkansas Carwash Systems
North Little Rock
05.2000 - 06.2004
- Assisted in preparation of financial statements, including profit and loss statements and balance sheets.
- Coordinated meetings, conferences, and travel arrangements for department activities.
- Oversaw scheduling to ensure timely allocation of resources and effective calendar management.
- Organized incoming correspondence, answered calls, and created business letters.
- Managed front desk operations, greeting visitors and directing inquiries appropriately.
Education
Bachelor of Science - Business Administration, Economic & Finance, Political Science
Middle Tennessee State University
Murfreesboro, Tn05.1998
Skills
- Multitasking abilities
- Clerical and administrative support
- Customer service excellence
- Microsoft Office
- Record keeping and filing
- Attention to detail
- Scheduling and calendar management
- Payment processing
Timeline
Lead Key Holder
PopShelf
12.2024 - Current
Part Time Key Holder
Joann Fabric
03.2024 - 12.2025
Part Time Key Holder
Dollar General
11.2023 - 03.2024
Office Volunteer
Pulaski County School System
11.2006 - 05.2016
Office Manager
Arkansas Carwash Systems
05.2000 - 06.2004
Bachelor of Science - Business Administration, Economic & Finance, Political Science
Middle Tennessee State University
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