Marlee Madden
Murfreesboro
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
California Marketing Group
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Captain Ds Seafood Restaurants
02.2022 - 03.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Goodwill Inc
07.2021 - 12.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Assistant
K&G Fashion Superstore
04.2019 - 07.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
High School Diploma -
Tullahoma High School
Tullahoma, TN05.2012
Skills
- Information Security
- Report Generation
- Data Entry
- Consultative Sales
- Working from home
- Quick and thorough work
Certification
Honors Diploma
Timeline
Customer Service Representative
California Marketing Group
03.2022 - Current
Cashier
Captain Ds Seafood Restaurants
02.2022 - 03.2022
Cashier
Goodwill Inc
07.2021 - 12.2021
Sales Assistant
K&G Fashion Superstore
04.2019 - 07.2019
High School Diploma -
Tullahoma High School
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