Marley Stevens
Lebanon
Summary
Dedicated Patient Care Coordinator with strengths in patient communication and medical record management. Proven ability to streamline workflows and enhance patient experiences.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
STAR Physical Therapy
Mount Juliet
11.2025 - Current
- Coordinate patient services by managing medical records, insurance verification, and scheduling processes
- communicate directly with patients to resolve questions regarding insurance, appointments, and treatment prodeduces.
- Maintain accurate documentation while ensuring compliance with healthcare and privacy standards
- Serve as liaison between patients, providers, and administrative teams to ensure seamless care coordination.
- Build trust with patients through empathetic communication and attentive service
Office Assistant
Cannon Packaging
Humboldt
08.2020 - Current
- Facilitated internal sales communication between vendors,clients, and internal teams
- Provided professional client service while maintaining strong vendor relationships
- Assisted with administrative operations supporting daily business functions
Practicum Intern
Kizers pharmacy LLC
Union City
01.2025 - 08.2025
- Built rapport with patients through active listening and empathetic communication
- Assisted in streamlining operational workflows to improve patient service efficiently.
- Collaborated with healthcare professionals to ensure accurate medication and patient care process
Student Worker
Bursars office
Martin
08.2022 - 12.2024
- Managed 50+ daily inbound and outbound calls assisting students with billing and payment inquired
- Resolved account issues while maintaining strong professional communication and service standard
- Developed strong client communication and problem-solving skills in a high-volume environment
Internship
Medical Imaging Technology
Jackson
05.2023 - 08.2023
- Compiled and maintained business contract databases used for lead generation initiatives
- Conducted research to support business development and outreach efforts
- Managed multiple client research projects while meeting project deadlines
- Assisted with data organization and analysis to support operational initiatives
Education
Bachelor of Science - Health And Human Performace
University of Tennessee, Martin, TN
Martin, TN05-2025
Skills
- Patient communication
- Medical record management
- Team collaboration
- Strategic planning
- Social media and promotions
- Organizing and categorizing
- Appointment scheduling
- Customer relationship management (CRM)
- Client interaction
Timeline
Patient Care Coordinator
STAR Physical Therapy
11.2025 - Current
Practicum Intern
Kizers pharmacy LLC
01.2025 - 08.2025
Internship
Medical Imaging Technology
05.2023 - 08.2023
Student Worker
Bursars office
08.2022 - 12.2024
Office Assistant
Cannon Packaging
08.2020 - Current
Bachelor of Science - Health And Human Performace
University of Tennessee, Martin, TN