Marnequa Roberts
Memphis
Summary
Professional in office management, bringing valuable administrative experience to support organizational goals. Adept at streamlining office procedures and ensuring effective communication across departments. Known for strong teamwork capabilities and adaptability in dynamic settings, with focus on organizational and clerical skills.
Experienced with administrative tasks, encompassing data entry, scheduling, and documentation. Utilizes effective communication and organizational abilities to support office functions. Knowledge of office software and procedures, ensuring efficient workflow and task completion.
Overview
12
12
years of professional experience
Work History
Cashier/Sales Associate
Marshalls
08.2013 - 05.2016
- Oversighted the fitting room, Engage with customers as a cashier, sales rep, and key holder.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash management, including balancing registers at shift end.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
Occupational Therapist Technician
Southern Hands Center
11.2014 - 05.2016
- Assist the therapist with patient.
- File paper work.
- Multiple locations
- Developed individualized treatment plans to enhance patient recovery and rehabilitation outcomes.
- Collaborated with multidisciplinary teams to integrate therapy goals with overall patient care strategies.
- Assessed patients' needs using standardized evaluation tools to inform therapeutic interventions.
- Educated patients and families on therapeutic techniques to promote independence and improve quality of life.
- Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
- Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.
- Coordinated interventions with multidisciplinary treatment team.
Office Clerk
Diamond Comic Distributors Inc.
04.2015 - 09.2015
- Data Entry. Clerk.
- Managed incoming and outgoing correspondence to ensure timely communication.
- Organized and maintained filing systems for efficient document retrieval.
- Utilized office software to create reports and presentations, improving team productivity.
Cashier
Ross
10.2016 - 01.2017
- Cashier
- Processed customer transactions with accuracy and efficiency.
- Maintained organized cash register, ensuring prompt service and minimal wait times.
- Assisted in training new cashiers on system operations and customer service protocols.
- Handled customer inquiries, providing solutions to enhance shopping experience.
Scheduler
Instaff Temp Agency
09.2015 - 03.2017
- Rf scan gun.
- Picker.
- Stack, wrap, load.
- Developed and maintained scheduling systems to optimize resource allocation.
- Implemented process improvements that reduced scheduling conflicts and increased productivity.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Machine Operator
View inc
09.2019 - 03.2020
- Used heavy machinery such as the crane.
- Clean glass.
- Tech support.
- Operated machinery to ensure efficient production processes and product quality.
- Monitored equipment performance, identifying issues for timely maintenance and repairs.
- Collaborated with team members to streamline workflows and reduce downtime.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Warehouse Associate
Kpower
04.2017 - 11.2019
- Auditor.
- Rf scan gun.
- Picker.
- Loader.
- Operated forklifts and pallet jacks to transport materials within warehouse efficiently.
- Managed inventory control processes, ensuring accurate stock levels and timely order fulfillment.
- Trained new associates on standard operating procedures and safety protocols, enhancing team performance.
- Implemented process improvements that increased operational efficiency and reduced errors in order processing.
- Collaborated with cross-functional teams to optimize shipping schedules and minimize delays in deliveries.
- Analyzed inventory data to forecast needs, reducing excess stock and improving turnover rates effectively.
Administrator
RDent Dental Laboratory
10.2020 - 05.2022
- Data Entry.
- Disinfectant.
- Lab tech.
- Managed patient scheduling and appointment systems to optimize workflow efficiency.
- Streamlined inventory management processes for dental supplies, reducing waste and ensuring availability.
- Coordinated communication between dental technicians and clients to enhance service delivery and satisfaction.
- Oversaw financial record-keeping, ensuring accuracy and timely reporting of laboratory expenses and revenues.
- Analyzed workflow performance metrics to identify bottlenecks, recommending process enhancements for increased efficiency.
General Manager
A1 Xclusive Auto Sales
06.2018 - 01.2021
- Led operational strategies to enhance efficiency and productivity across multiple departments.
- Developed and implemented process improvements, resulting in streamlined workflows and reduced operational costs.
- Managed cross-functional teams, fostering collaboration to achieve organizational goals and improve service delivery.
- Analyzed market trends to inform strategic planning, aligning company objectives with industry demands.
- Oversaw budget management, ensuring resource allocation aligned with business priorities and financial targets.
- Cultivated strong relationships with key stakeholders, enhancing communication and aligning efforts towards common objectives.
Accountant
Mr. Wetwet Body Shop
08.2021 - 12.2025
- Led financial reporting processes, ensuring compliance with GAAP standards and accuracy in monthly statements.
- Streamlined accounts payable and receivable operations, enhancing cash flow management and reducing processing time.
- Developed annual budgets through detailed forecasting and analysis of departmental expenditures, driving cost efficiency.
- Mentored junior accountants, providing training on accounting software and best practices for financial analysis.
- Collaborated with cross-functional teams to optimize financial procedures, enhancing overall operational effectiveness.
Education
Associate's degree - Business Administration
Strayer University
Washington, DC06.2025
Diploma - Dental Assistant
Concorde Career College
Memphis, TN05-2018
High School Diploma -
Germantown High School
Memphis, TN05-2014
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Administrative support
- File maintenance
- File organization
- Telephone reception
- Inventory control
- Records management
- Word processing
- Workforce management
- Filing systems
Timeline
Accountant
Mr. Wetwet Body Shop
08.2021 - 12.2025
Administrator
RDent Dental Laboratory
10.2020 - 05.2022
Machine Operator
View inc
09.2019 - 03.2020
General Manager
A1 Xclusive Auto Sales
06.2018 - 01.2021
Warehouse Associate
Kpower
04.2017 - 11.2019
Cashier
Ross
10.2016 - 01.2017
Scheduler
Instaff Temp Agency
09.2015 - 03.2017
Office Clerk
Diamond Comic Distributors Inc.
04.2015 - 09.2015
Occupational Therapist Technician
Southern Hands Center
11.2014 - 05.2016
Cashier/Sales Associate
Marshalls
08.2013 - 05.2016
Associate's degree - Business Administration
Strayer University
Diploma - Dental Assistant
Concorde Career College
High School Diploma -
Germantown High School
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