Maro Castaneda Gomez
Oakland
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Dependable team player and leader that will take a group of people and come up with the best strategies for optimal outcomes. Completed a Criminal Justice Degree with the goal of working in the law enforcement field after completion of the degree.
Overview
9
9
years of professional experience
Work History
Insurance Producer Manager
Omega Insurance And Services
06.2015 - Current
- Began as a secretary assisting other agents and paperwork organization
- Passed the Tennessee Insurance Exam in 2020 to become an official producer and was promoted to being an active agent
- Promoted to the role of general manager of the main office in 2022
- Responsibilities increased to supervising and managing other agents
- Keeping track of money that was coming in and out of the business
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
Education
Bachelor of Arts - Criminal Justice
University of Memphis
Memphis, TN12.2023
Associate of Arts - General Studies
Southwest Tennessee Community College
Memphis, TN08.2021
High School Diploma -
Gateway Christian Schools
Memphis, TN05.2019
Skills
- Private Sectors
- Corporate Social Responsibility
- Insurance Procedures
- Business Planning
- Professional Relationships
- Partnership Cultivation
- Critical Thinking
- Constructive Feedback
- Risk Mitigation
- Fast Learner
- Problem Solver
- Strong Initiatives
Languages
Spanish
Native or Bilingual
Timeline
Insurance Producer Manager
Omega Insurance And Services
06.2015 - Current
Bachelor of Arts - Criminal Justice
University of Memphis
Associate of Arts - General Studies
Southwest Tennessee Community College
High School Diploma -
Gateway Christian Schools
Similar Profiles
Fatima Elbena ManyehFatima Elbena Manyeh
Senior Financial Accountant at Omega Insurance Group LtfSenior Financial Accountant at Omega Insurance Group Ltf
Yuliia BunetskaYuliia Bunetska
Vice-president, Director of Finance, Member of the Management Board at Insurance company "Omega"Vice-president, Director of Finance, Member of the Management Board at Insurance company "Omega"
Gabriella SandyGabriella Sandy
Licensed Insurance Producer at Omega Insurance AgencyLicensed Insurance Producer at Omega Insurance Agency