Maroua rebhi

* Welcomed, greeted, and assisted guests throughout their dining experience, providing professional and personalized customer service.

* Managed restaurant reservations, waiting lists, seating arrangements, and special requests while ensuring smooth and efficient daily operations.

* Responded to guest questions, requests, and concerns professionally, working closely with the restaurant team to provide appropriate solutions and maintain a high level of guest satisfaction.

* Coordinated with restaurant staff, kitchen teams, and other departments to ensure effective communication and smooth service during busy operational periods.

* Assisted with special events, group reservations, celebrations, and other guest arrangements, ensuring that specific requirements were properly communicated and followed.

* Supported the Bell Box Team and Workforce Management (WFM) activities, contributing to team coordination and operational efficiency when required.

* Maintained high standards of cleanliness, organization, safety, and service quality in accordance with company policies and cruise industry standards.

* Contributed to creating a welcoming and positive guest experience through professional communication, teamwork, attention to detail, and problem-solving.

* Adapted to a multicultural and fast-paced international work environment, collaborating effectively with colleagues and guests from diverse backgrounds.

* Contributed to daily operational improvements by identifying guest needs, communicating relevant information to the team, and supporting efficient service delivery.

• Identified needs of customers promptly and efficiently.
• Enforced company policies and effectively responded to staff grievances.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Instructed guests on available amenities, important locations and upcoming events.
• Minimized risks to guests by strictly following sanitizing procedures for different areas.
• Conducted regular training on hospitality trends and customer service best practices.
• Coordinated with kitchen staff to ensure timely preparation and delivery of orders.

Princess Cruises — Hostess / Guest Services
2023 – Present | International Cruise Ships

* Welcoming and assisting guests, managing reservations and waiting lists, and ensuring a positive guest experience.
* Handling guest requests, questions, and special arrangements professionally and efficiently.
* Coordinating with restaurant teams and other departments to ensure smooth daily operations.
* Supporting special events and reservations while maintaining high standards of service, safety, and cleanliness.

HR Assistant — Sousse, Tunisia

2021 – 2023

* Supported daily HR and administrative activities, including employee records and documentation.
* Assisted with recruitment-related tasks, candidate communication, and administrative follow-up.
* Supported employees with requests and coordinated with different departments when required.

Call Center / Customer Service Representative — Sousse, Tunisia

* Handled customer inquiries and provided information and assistance by phone.
* Managed customer requests professionally and worked to resolve issues efficiently.
* Maintained clear communication and a positive customer experience in a fast-paced environment.

Acciona — Assistant Accountant — Gabon

* Assisted with accounting and administrative tasks, including financial documentation and data entry.
* Supported the preparation, organization, and follow-up of accounting records.
* Assisted with daily administrative and financial activities while maintaining accuracy and confidentiality.