Marqavius Anderson
Target
Memphis
1
Language
1
Certification
5
years of professional experience
Customer-focused Service Advocate and Team Captain with 3+ years of experience in retail and fast-paced service environments. Proven leader with a strong record of resolving escalated customer issues, training new hires, and maintaining high satisfaction metrics. Recognized for reliability, strong work ethic, and ability to remain calm and effective under pressure.
Work History
Service Advocate Team Captain
4 Years 6 Months- Promoted to Team Captain based on strong performance, leadership, and customer service excellence.
- Managed daily workflows and supported team members, ensuring efficient operations during peak business hours.
- Trained and onboarded new hires, successfully training 90% of incoming team members.
- Maintained store cleanliness and inventory accuracy while ensuring adherence to safety procedures.
Seasonal Warehouse Associate
4 Months- Located and retrieved items from shelves using handheld scanners and computer systems, ensuring accurate selection of items and quantities.
- Operated forklift order picker and scanners to efficiently move and position inventory.
- Followed all safety procedures, used PPE, and maintained a clean, hazard-free workspace.
- Achieved daily productivity targets in a fast-paced environment, contributing to overall warehouse efficiency.
Cart Attendant / Grocery Bagger
5 Months- Provided courteous assistance to customers with cart usage, bagging, and carry-out services.
- Monitored customer traffic and peak demand periods to maintain efficient cart availability.
- Ensured efficient cart availability by monitoring customer traffic and peak demand periods.
- Operated cart retrieval equipment safely and reported damaged equipment.
- Bagged groceries accurately and efficiently to support smooth checkout operations.
Dishwasher
5 Months- Ensured compliance with health regulations by maintaining strict sanitation and food safety standards.
- Operated commercial dishwashing equipment and hand-washed specialty items.
- Supported kitchen operations during high-volume periods by assisting staff with timely dishwashing and organization.
- Maintained clean, organized, and inspection-ready dish and prep areas to facilitate efficient workflow.
Education
Associate of Science - Computer And Information Systems
- [First, second and third semester, 2024] - Honor Roll
- GPA: [3.8] GPA
High School Diploma
GPA: [3.8] GPA
Skills
Customer service
Team leadership
Inventory Accuracy
Transaction Processing
Workplace Safety
Asset Protection
Time management
Problem Solving & Decision Making
Decision making
Complaint resolution
Active listening
Work ethic
Accomplishments
- Promoted to Team captain after current team captain left.
- Answer customer questions, clarify product offerings, and work to resolve account issues for 91% customer satisfaction
- Achieved Yearly goal of 80% Drive up time increased from 72%
Certification
OSHA certification -2022
LANGUAGES
English: Professional
Timeline
Seasonal Warehouse Associate
Amazon
08.2025 - 12.2025Read More
Service Advocate Team Captain
Target
02.2022 - CurrentRead More
Cart Attendant / Grocery Bagger
Kroger
09.2021 - 02.2022Read More
Dishwasher
Moe’s Southwest Grill
04.2021 - 09.2021Read More
Ridgeway High School
High School Diploma
Read More
Southwest Tennessee Community College
Associate of Science from Computer And Information Systems
Read More