Marquette Norman
Memphis
Summary
Detail-oriented Office Manager with a strong clinical background and proven success developing staff, workflow optimization, and implementing policies that support high‑quality care and a positive patient experience
Overview
14
14
years of professional experience
Work History
Office Manager II
Methodist Healthcare
Memphis, TN
12.2024 - Current
- Directed daily office activities to maintain operational efficiency and uphold adherence to company standards.
- Organized and streamlined scheduling for staff meetings and training sessions to maximize efficiency.
- Oversees daily operations of the medical office to ensure efficient workflow and high‑quality patient care.
- Manages staffing, scheduling, performance evaluations, and employee development.
- Implements and updates office policies, procedures, and compliance standards.
- Engaged with providers and leadership to drive improvements in patient experience and operational efficiency.
Office Supervisor
Methodist Healthcare
Memphis, TN
05.2021 - 12.2024
- Developed and implemented office policies and procedures to support clinical and administrative operations.
- Supervised, trained, and evaluated staff to maintain high performance and compliance.
- Supported providers and medical staff to ensure smooth patient flow and quality care.
- Supervised daily operations, ensuring adherence to healthcare regulations and organizational policies.
- Implemented workflow improvements, enhancing team productivity and service delivery standards.
Lead Medical Assistant
UT Methodist Physicians
Memphis, TN
06.2019 - 05.2021
- Supervised daily operations of medical assistants, ensuring efficient patient flow and adherence to protocols.
- Trained and mentored junior staff in clinical procedures and patient care best practices.
- Implemented process improvements that enhanced patient satisfaction and reduced wait times.
- Coordinated scheduling for provider appointments, optimizing resource allocation and staff coverage.
- Served as lead for Medical Assistants (MA I & MA II) within the physician office.
- Performed patient care duties as requested by providers, including triage, vitals, and clinical procedures.
- Demonstrated proficiency in motivational interviewing and teach‑back communication techniques.
- Assisted with onboarding and mentoring new MAs.
Medical Assistant
UT Methodist Physicians
Memphis, TN
11.2012 - 06.2019
- Assisted in patient intake, ensuring accurate documentation and efficient workflow.
- Managed appointment scheduling, optimizing clinic operations and reducing wait times.
- Supported clinical staff with patient assessments, enhancing care delivery quality.
- Developed and maintained organized medical records to ensure compliance with regulations.
- Scheduled procedures, pre‑certifications, and patient appointments.
- Administered vaccines, injections, and performed venipuncture.
- Verified medications, responded to patient messages, and processed provider orders.
- Obtained medical history, vital signs, and assisted with prescription refills.
Education
Medical Assistant -
Remington College
Memphis, TN10-2011
High School Diploma -
Westwood High
Memphis, TN05-2007
Skills
- Office operations oversight
- Clerical coordination
- Workflow optimization
- Adaptability and flexibility
- Organizational skills
- Problem-solving
Timeline
Office Manager II
Methodist Healthcare
12.2024 - Current
Office Supervisor
Methodist Healthcare
05.2021 - 12.2024
Lead Medical Assistant
UT Methodist Physicians
06.2019 - 05.2021
Medical Assistant
UT Methodist Physicians
11.2012 - 06.2019
Medical Assistant -
Remington College
High School Diploma -
Westwood High