Marquis Lee
Memphis
Summary
Motivated energetic individual seeking a position that allows me to utilize my various skills in hospitality and customer care.
Overview
11
11
years of professional experience
Work History
Manager in Training
Waffle House Restaurant
Horn Lake, MS
03.2026 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on operational procedures and company standards to enhance team performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed training materials that improved onboarding processes for new employees.
- Resolved customer complaints promptly, improving guest experience and fostering repeat business.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Culinary specialist/porter/dishwasher/server
Olive Garden
Memphis, TN
04.2024 - 03.2025
- Cooking cleaning customer service dishwasher unloading trucks for produce and stock items painting and other duties as assigned
- Hours per week: 40
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Fostered a positive team environment through effective communication and conflict resolution strategies among staff members.
- Prepared and served food to approximately 70 personnel in upscale urban restaurant.
- Set up and broke down kitchen for service.
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Provided exceptional customer service by addressing guest inquiries promptly and professionally.
- Communicated with coworkers and managers about completed duties.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Shift Leader
Whatta Burger Drive In
Memphis, TX
04.2024 - 12.2024
- Supervised team operations to ensure efficiency and adherence to company standards.
- Trained new staff in customer service protocols and operational procedures.
- Managed inventory levels, coordinating restocks to minimize shortages.
- Implemented workflow improvements that enhanced speed of service during peak hours.
Glass cutter assistant
Jones Auto and Home glass repair
Memphis, TN
01.2017 - 11.2023
- Install windows, glass door, and Automobile glass .
- Cleaning building frames screening cutting measuringwindows
- Ordering Supplies
- Preparing Invoices .
- Set appointments
- Other duties as assigned
- Hours per week: 30
Front desk clerk overnight housekeeping attendant
Super 8 Hotel
Westmemphis, AR
06.2015 - 01.2017
- Front Desk Customer Service
- Cooking
- Housekeeping duties ( cleaning rooms,making,moving furniture, laundry, lobby and grounds maintenance)
- Other duties as assigned
- Hours per week: 50
Education
High school diploma or equivalent -
Kirby High
Memphis, TN10-1999
No Degree - Finance/ Business
Jackson State University
Jackson, MS2000
Skills
- Excellent Customer Service
- Great Communication Skills
- Teamwork
- Cleaning Exspertise
- Food Sanitation
Timeline
Manager in Training
Waffle House Restaurant
03.2026 - Current
Shift Leader
Whatta Burger Drive In
04.2024 - 12.2024
Culinary specialist/porter/dishwasher/server
Olive Garden
04.2024 - 03.2025
Glass cutter assistant
Jones Auto and Home glass repair
01.2017 - 11.2023
Front desk clerk overnight housekeeping attendant
Super 8 Hotel
06.2015 - 01.2017
High school diploma or equivalent -
Kirby High
No Degree - Finance/ Business
Jackson State University