Marquis Lee
Memphis
Summary
Motivated energetic individual seeking a position that allows me to utilize my various skills in hospitality and customer care.
Overview
11
11
years of professional experience
Work History
Manager in Training
Waffle House Restaurant
03.2026 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on operational procedures and company standards to enhance team performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed training materials that improved onboarding processes for new employees.
- Resolved customer complaints promptly, improving guest experience and fostering repeat business.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Culinary specialist/porter/dishwasher/server
Olive Garden
04.2024 - 03.2025
- Cooking cleaning customer service dishwasher unloading trucks for produce and stock items painting and other duties as assigned
- Hours per week: 40
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Fostered a positive team environment through effective communication and conflict resolution strategies among staff members.
- Prepared and served food to approximately 70 personnel in upscale urban restaurant.
- Set up and broke down kitchen for service.
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Provided exceptional customer service by addressing guest inquiries promptly and professionally.
- Communicated with coworkers and managers about completed duties.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Shift Leader
Whatta Burger Drive In
04.2024 - 12.2024
- Supervised team operations to ensure efficiency and adherence to company standards.
- Trained new staff in customer service protocols and operational procedures.
- Managed inventory levels, coordinating restocks to minimize shortages.
- Implemented workflow improvements that enhanced speed of service during peak hours.
Glass cutter assistant
Jones Auto and Home glass repair
01.2017 - 11.2023
- Install windows, glass door, and Automobile glass .
- Cleaning building frames screening cutting measuringwindows
- Ordering Supplies
- Preparing Invoices .
- Set appointments
- Other duties as assigned
- Hours per week: 30
Front desk clerk overnight housekeeping attendant
Super 8 Hotel
06.2015 - 01.2017
- Front Desk Customer Service
- Cooking
- Housekeeping duties ( cleaning rooms,making,moving furniture, laundry, lobby and grounds maintenance)
- Other duties as assigned
- Hours per week: 50
Education
High school diploma or equivalent -
Kirby High
Memphis, TN10-1999
No Degree - Finance/ Business
Jackson State University
Jackson, MS2000
Skills
- Excellent Customer Service
- Great Communication Skills
- Teamwork
- Cleaning Exspertise
- Food Sanitation
Timeline
Manager in Training
Waffle House Restaurant
03.2026 - Current
Shift Leader
Whatta Burger Drive In
04.2024 - 12.2024
Culinary specialist/porter/dishwasher/server
Olive Garden
04.2024 - 03.2025
Glass cutter assistant
Jones Auto and Home glass repair
01.2017 - 11.2023
Front desk clerk overnight housekeeping attendant
Super 8 Hotel
06.2015 - 01.2017
High school diploma or equivalent -
Kirby High
No Degree - Finance/ Business
Jackson State University