Summary
Overview
Work History
Education
Skills
Timeline
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MARQUISHA CHANDLER

Memphis,tennessee

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Ttec (TeleTech) - HealthCare Solutions. Excelled in complaint resolution and technical support, enhancing customer satisfaction and retention. Skilled in active listening and problem-solving, adept at driving sales and service improvements. Achieved significant contributions to team success through strategic sales and support case resolution.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
07.2023 - 03.2025
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Leflore County High School
Itta Bena, MS
05-2016

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Payment processing
  • De-escalation techniques
  • Active listening
  • Decision-making
  • Inbound and outbound calling
  • Strategic sales
  • Task prioritization
  • Coordination
  • Record preparation
  • Support case resolution
  • Technical troubleshooting
  • Information security
  • Shipping procedures
  • Data entry
  • Multi-line phone talent
  • Complaint handling
  • Typing proficiency
  • Multi-task management
  • Sales closing
  • Refund management
  • Follow-up skills
  • Researching
  • Tracking complaints
  • Call escalation
  • Dispute resolution
  • Problem-solving
  • Email management
  • Technical support
  • Promotional support

Timeline

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
07.2023 - 03.2025

High School Diploma -

Leflore County High School
MARQUISHA CHANDLER