Marsha Traughber
Delta Health Alliance
Clarksville
27
years of professional experience
Oversaw daily operations in medical office, achieving high productivity and task completion accuracy.,Fostered strong relationships among clients, staff, and management to enhance workplace morale.,Utilized advanced communication skills to address and resolve complex problems effectively.,Managed property operations as assistant apartment manager, ensuring tenant satisfaction.,Led call center representatives in maintaining high productivity and efficient task execution.,Cultivated effective customer relations while navigating fast-paced environments with resilience.,Applied detail-oriented approach and sound judgment to multitask effectively.,Coordinated efforts with teams and independently to ensure timely and accurate clerical work.
Work History
Medical Office Specialist
5 Years 4 Months- Safeguarded patient information in accordance with HIPAA.
- Medical terminology.
- Records management.
- Patient scheduling.
- Created detailed medical reports for physicians.
- Alleviated patient billing inquiries.
- Coordinated pre-authorizations for treatments.
- Inpatient records coding and billing.
- Processed financial transactions.
- Performed data entry.
- Improved care coordination.
- Improved diagnostic accuracy.
- Orchestrated multi-doctor scheduling.
- Verified insurance eligibilities.
- Handled patient record requests from third-party providers.
- Created a custom patient reminder email system.
Administrative Assistant
9 Years 4 Months- Assisted in preparing bid packages.
- Prepared payroll reports for 8 on-site employees.
- Processed new hire paperwork.
- Processed timesheets for up to 8 employees and ensured accurate payroll.
- Developed close relationships with vendors and suppliers.
- Scheduled subcontractors and processed subcontractor invoices.
- Prioritized phone and email inquiries.
- Communicated between clients, contractors, and on-site personnel.
- Created detailed monthly expense reports.
- Scheduled meetings and coordinated deadlines.
- Processed invoices and expense reports.
- Managed an email distribution list.
Assistant Apartment Manager
9 Years 2 Months- Facilitated property tours for prospective residents.
- Developed marketing plans.
- Managed requests for repairs and maintenance.
- Managed key handover and lease signings.
- Utilized property management software (Yardi).
- Maintained an occupancy rate of 98%.
- Successfully resolved tenant complaints.
- Reviewed and approved leasing contracts.
- Negotiated renewal offers with current tenants.
- Conducted walk-through inspections.
- Handled security deposit returns.
- Escalated legal matters related to lease agreements.
- Handled evictions and legal disputes.
- Showed month-over-month improvement.
- Mentored and trained new leasing professionals.
- Created monthly property reports for senior management.
Call Center Team Leader
2 Years 11 Months- Directed a team of 12 customer service representatives.
- Efficiently trained new hires on call center protocols.
- Ensured call center readiness.
- Built strong relations with key accounts.
- Provided clear, constructive daily feedback.
- Enhanced first call resolution (FCR).
- Implemented a new call escalation procedure.
- Acknowledged top performers with an internal rewards system.
- Set the benchmark for industry-wide service standards.
- Provided targeted feedback.
- Assessed agent performance on a weekly basis.
- Coordinated real-time staffing adjustments.
- Authored monthly performance reports for senior management.
- Recognized areas for improvement.
- Facilitated bi-weekly coaching sessions.
Education
Diploma - Medical Office Specialist
Associate of Applied Science - Early Childhood Education
101 credit hours towards Bachelor's degree in Education, K-8.
Skills
Improved patient intake and registration processes
resulting in enhanced operational efficiency.
Increased resource optimization through effective management of patient scheduling and multi-doctor coordination.
Achieved compliance with HIPAA regulations
safeguarding patient information effectively.
Delivered accuracy in medical billing and coding operations
enhancing financial integrity.
Streamlined insurance verification and improved handling of pre-authorization claims
increasing workflow efficiency.
Maintained medical records with a focus on data integrity
ensuring reliable access.
Fostered a customer service culture that prioritized patient satisfaction
leading to improved feedback.
Implemented time management strategies that significantly improved workflow.
Optimized accounts payable and receivable processes
contributing to financial health.
Administered contract management tasks that reduced associated risks
enhancing compliance.
Surpassed sales targets through strategic planning and execution.
Enhanced administrative operations
leading to a measurable increase in overall productivity.
Promoted high standards of customer service across all interactions
boosting patient satisfaction.
Improved efficiency through enhanced time management practices
resulting in better resource allocation.
Oversaw document scanning and archiving
improving information retrieval and accessibility.
Timeline
Medical Office Specialist
Delta Health Alliance
05.2020 - 09.2025Read More
Administrative Assistant
Traughber Construction and Remodel
01.2011 - 05.2020Read More
Assistant Apartment Manager
Legacy Village Apartment
01.2002 - 03.2011Read More
Call Center Team Leader
Convergys (AT&T)
02.1999 - 01.2002Read More
Austin Peay State University
Associate of Applied Science from Early Childhood Education
Read More
Nashville College of Medical Careers
Diploma from Medical Office Specialist
Read More