Marshondra Dorsey
Memphis
Summary
Knowledgeable Administrative Assistant with solid background in food preparation and customer service. Known for maintaining high standards in product quality and hygiene. Demonstrated ability to work efficiently in fast-paced environments and provide excellent customer service.
Overview
26
26
years of professional experience
Work History
Deli Clerk
Superlo Foods
12.2017 - Current
- Assisted customers in selecting deli products, ensuring quality and freshness.
- Operated slicing machines and scales to prepare meats and cheeses efficiently.
- Maintained cleanliness and organization of the deli area, adhering to safety standards.
- Trained new staff on product handling and customer service protocols.
- Cooking meals
Cashier
Memphis Zoo
02.2016 - 07.2016
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Processed ticket sales and merchandise purchases using point-of-sale systems.
- Trained new staff on cash handling procedures and customer interaction protocols.
- Oversaw daily cash reconciliation, identifying discrepancies to maintain financial integrity.
- Assisted in inventory management, ensuring product availability for guests at all times.
Cashier
Kmart, Sears Holding
10.2015 - 01.2016
- Implemented improved checkout processes, reducing wait times for customers during peak hours.
- Developed customer engagement strategies, enhancing visitor experience and satisfaction levels.
- Collaborated with team members to address customer inquiries and resolve issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Administrative Assistant
Neighborhood Christian Center
03.2011 - 10.2015
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Assisted in the preparation of reports and presentations, ensuring accuracy and adherence to organizational standards.
- Assisting with parenting classes
- Receptionist
- After school care supporter
Team Job Program
MIFA
06.2000 - 10.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Medical Assistant
Concorde Career College
Memphis,TN10-2006
High School Diploma -
Booker T. Washington High
Memphis,TN07-2005
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Food preparation
- Food safety
- Order taking accuracy
- Answering Phones
- Copying
Timeline
Deli Clerk
Superlo Foods
12.2017 - Current
Cashier
Memphis Zoo
02.2016 - 07.2016
Cashier
Kmart, Sears Holding
10.2015 - 01.2016
Administrative Assistant
Neighborhood Christian Center
03.2011 - 10.2015
Team Job Program
MIFA
06.2000 - 10.2003
Medical Assistant
Concorde Career College
High School Diploma -
Booker T. Washington High