Martha Taylor Jernigan-Golden

Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.

• Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
• Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
• Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.

• Handling matted pets by offering dematting services or guiding pet parent in what is recommended to maintain comfort and health of pet.
• Washed, trimmed and brushed animals to maintain good grooming standards.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Handling check out/rebooking and managing invoice book
• Provided managerial back up and assistance at owners discretion.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Washed, trimmed and brushed animals to maintain good grooming standards.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Maintained general appointment calendar and set shift schedules.

• Introduced new beauty products to consumers by informing clients about use and benefits.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Handled payments and processed credit card transactions.
• Confirmed appointments, communicated with clients, and updated client records.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.