Martin Finerson
Memphis
Summary
Customer-obsessed Outbound Problem Solver with 2+ years of proven success at Amazon, consistently raising the bar in operational excellence. Demonstrated bias for action by driving a 30% improvement in efficiency through data-driven insights and innovative solutions.
Exemplified Amazon's "Day 1" mentality by diving deep into cross-functional challenges, leveraging analytical prowess in MS Excel to invent and simplify processes. Embraced the peculiar culture of high standards, scaling impact through effective mentorship and rapid adoption of new technologies.
Showcased ownership by consistently delivering results that delight customers, while fostering a learn-and-be-curious mindset among team members. Committed to thinking big and working backwards from customer needs to drive continuous improvement in the fast-paced fulfillment environment.
Demonstrated leadership through vocally self-critical assessment and a relentless focus on earning trust, embodying Amazon's principles of frugality and bias for action in every aspect of the role.
Overview
3
3
years of professional experience
Work History
Outbound Problem Solver
Amazon Fulfillment Center
09.2021 - Current
- Owned end-to-end order processing and fulfillment operations, consistently delivering results that delighted customers and met aggressive CPTs.
- Leveraged Amazon's proprietary systems to dive deep into order discrepancies, collaborating across functions (ICQA, Pack, Bin Meister, Stow) to invent and simplify solutions.
- Demonstrated bias for action by streamlining order picking procedures, resulting in a 30% reduction in errors and accelerated CPT order processing. This data-driven approach raised the bar for operational efficiency and customer satisfaction.
- Embraced a "Day 1" mindset to continuously improve processes, working backwards from customer needs to identify and eliminate root causes of problem orders.
- Utilized strong analytical skills and proficiency in MS Excel to drive insights and optimize workflows.
- Consistently demonstrated Amazon's peculiar culture of operational excellence, earning trust through effective communication and a relentless focus on customer obsession.
- Scaled impact by sharing best practices and fostering a learn-and-be-curious attitude among team members
Education
High School Diploma -
Collierville High School
Collierville, TN05-1987
Skills
- Leveraged 2 years of experience with Microsoft Office suite and Amazon's proprietary applications to drive operational excellence and customer-centric solutions
- Demonstrated ownership by embracing a flexible schedule, including nights, weekends, and holidays, to ensure customer needs are met 24/7
- Consistently met the physical demands of the role, including lifting up to 49 pounds, standing/walking for up to 12-hour shifts, and performing frequent physical movements, aligning with Amazon's bias for action
- Exhibited a strong work ethic by regularly completing 40-hour workweeks and embracing additional hours as needed to deliver results
- Applied learnings from insurance and casino industries to think big and innovate in the e-commerce space
- Demonstrated leadership by mentoring peers and driving results through charismatic selling skills, embodying Amazon's principle of earning trust through vocally self-critical assessment
- Showcased ability to learn and be curious by quickly adapting to new processes, policies, and technologies in a fast-paced, day-one environment"
Timeline
Outbound Problem Solver
Amazon Fulfillment Center
09.2021 - Current
High School Diploma -
Collierville High School
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