Martin McKee
Spring Hill
Summary
Experienced and results-driven management professional with a strong background in cinema operations and retail fulfillment. Proven track record of leading teams, enhancing customer satisfaction, and improving operational efficiency. Adept at staff training, inventory control, and ensuring high standards of service delivery in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Fulfillment Team Leader
Target
08.2020 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Manager
Regal Cinemas
08.2019 - 03.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Assistant Manager
Carmike Cinemas / AMC Theaters
06.2015 - 01.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Mass Communication
Columbia State Community College
Columbia, TN08-2025
Skills
- Coaching
- Mentoring
- Complaint resolution
- Client support
- Change management
- Performance improvement
- Task delegation
- Safety
- Deadline management
- Quality improvement
- Service level agreements
- Team assessment
- Team supervision
- People management
- Performance evaluations
- Cash handling
- Workflow management
- Evaluating employee work
- Shift scheduling
- Giving constructive feedback
Timeline
Fulfillment Team Leader
Target
08.2020 - Current
Assistant Manager
Regal Cinemas
08.2019 - 03.2020
Assistant Manager
Carmike Cinemas / AMC Theaters
06.2015 - 01.2018
Bachelor of Arts - Mass Communication
Columbia State Community College
Similar Profiles
Brayden PohlkampBrayden Pohlkamp
Food Service Expert at TargetFood Service Expert at Target
Adam WardAdam Ward
Closing Team Lead at TargetClosing Team Lead at Target
Artanyia GauthierArtanyia Gauthier
Human Resources Executive Team Leader at TargetHuman Resources Executive Team Leader at Target