Martin Olvera
Lebanon
Summary
Goal-driven Assistant Supervisor with highly efficient leadership skills and motivating employees. Excellent communication skills with fluency in Spanish.
Overview
5
5
years of professional experience
Work History
Assistant Supervisor
Oreillys Distribution Center
02.2023 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
Assistant Store Manager
Oreilly Auto Pats
02.2021 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Retail Service Specialist
Oreilly's Auto Parts
08.2019 - 02.2021
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Assembled completed orders and processed accurate payments to minimize accounting errors.
Education
No Degree -
Nashville State Community College
Nashville, TNHigh School Diploma -
Smith County High School
Carthage, TN05.2019
Skills
Training and mentoring
Technical knowledge
Sales Support
Employee motivation and discipline
Personnel Management
Employee Relations
Google Drive
Goal-Oriented
Schedule development
Timeline
Assistant Supervisor
Oreillys Distribution Center
02.2023 - Current
Assistant Store Manager
Oreilly Auto Pats
02.2021 - 02.2023
Retail Service Specialist
Oreilly's Auto Parts
08.2019 - 02.2021
No Degree -
Nashville State Community College
High School Diploma -
Smith County High School
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