Martina Bolanos
Smyrna
Summary
Dedicated and highly organized Medical Assistant with over seven years of experience supporting Orthopaedic, OB/GYN, and Pediatric practices. Skilled in patient care, clinical documentation, and administrative coordination. Proficient in Athena EMR, maintaining smooth clinic operations, and providing compassionate care to patients with varying mobility and needs. Known for strong communication, adaptability, and professionalism in fast-paced clinical settings.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Assistant to Orthopaedic Surgeon
Hughston Clinic Orthopaedics
Smyrna, TN
05.2018 - Current
- Demonstrate familiarity with physician preferences and requirements to ensure a productive and efficient clinic flow.
- Review and maintain patient charts and EMR documentation to ensure completeness and compliance with clinical guidelines.
- Escort patients from the waiting area to triage, accommodating individuals with varying levels of mobility.
- Monitor schedules and patient flow throughout clinic sessions to maintain organization and maximize efficiency.
- Record and review vital signs, obtain lab specimens, and prepare patients for examinations or procedures.
- Remove staples and sutures and assist with minor surgical procedures as directed by the physician.
- Assist with placement, removal, and patient instruction regarding splints, braces, immobilizers, and bandages.
- Clean and sterilize medical instruments using approved infection control techniques.
- Stock and prepare exam rooms between patients to maintain a clean and safe environment.
- Communicate post-procedure instructions, restrictions, and care plans to patients and families.
- Conduct follow-up calls after surgery or procedures to assess patient recovery and document progress.
- Coordinate with outside facilities to schedule diagnostic tests or surgeries, ensuring pre-certifications, referrals, and orders are completed.
- Complete insurance, disability, and FMLA paperwork accurately and in a timely manner.
- Support administrative operations including insurance verification, scheduling, data entry, posting charges, and collection of balances when scheduling surgeries.
- Perform additional duties as assigned to support physicians and clinic efficiency.
Medical Assistant/Receptionist
Winchester Clinic
Decherd, TN
01.2006 - 04.2018
- Coordinated patient scheduling and managed appointment reminders to optimize clinic workflow.
- Assisted in electronic health record management, ensuring accurate and timely documentation of patient information.
- Provided front desk support, greeting patients and handling inquiries with professionalism and efficiency.
- Monitored inventory levels of medical supplies, facilitating timely ordering to maintain optimal stock levels.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Team Lead / Customer Service
Franklin Car Wash
Franklin, TN
01.2006 - 04.2018
- Supervised daily wash operations ensuring customer satisfaction and safety compliance.
- Trained and supported staff on customer service and workflow efficiency.
- Handled cash transactions and maintained accurate end-of-day reports.
- Provided consistent service in a fast-paced, outdoor environment with attention to detail and teamwork.
Medical Assistant
Dr. Spaniard’s Office
Murfreesboro, TN
03.2000 - 01.2005
- Supported OB/GYN and Pediatric examinations, immunizations, and patient education.
- Assisted with charting, vitals, and preparing exam rooms for procedures.
- Gained strong foundation in women’s health, pediatric care, communication, and clinic workflow.
- Trained new staff on office procedures and best practices, fostering a knowledgeable work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Phlebotomist
Marshall Medical Center
Lewisburg, TN
01.1995 - 03.2000
- Collected blood samples efficiently, adhering to safety protocols and infection control standards.
- Managed patient records accurately using electronic health record systems for seamless data retrieval.
- Trained new phlebotomists on procedures and best practices to enhance team performance and compliance.
- Developed and refined phlebotomy techniques to improve patient comfort and reduce procedure times.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
Bachelor’s Degree - RN Nursing
MTSU
Murfreesboro, TN01-2019
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ITT Technical Institute
Madison, AL09-2016
Diploma - undefined
Marshall County High School
Lewisburg, TN05-1990
Skills
- Certified in Basic Life Support (BLS) – American Heart Association (Infant, Child, and Adult), valid 2024-03-27 – 2026-03-27
- Experienced in Athena EMR and insurance verification procedures
- Strong multitasking and patient-flow management in high-volume clinical environments
- Excellent communication, charting accuracy, and attention to detail
- Team-oriented with strong understanding of orthopaedic, OB/GYN, and pediatric workflows
- Knowledge of pre-certification, referrals, disability/FMLA forms, and clinical compliance standards
Certification
- Certified Nurse Technician (72 hours) — Certification renewed 2025-03-27 – 2026-03-27 (BLS: Infant, Child, and Adult)
- American Heart Association, State License (October 1998)
Custom
Additional references available upon request
Timeline
Medical Assistant to Orthopaedic Surgeon
Hughston Clinic Orthopaedics
05.2018 - Current
Medical Assistant/Receptionist
Winchester Clinic
01.2006 - 04.2018
Team Lead / Customer Service
Franklin Car Wash
01.2006 - 04.2018
Medical Assistant
Dr. Spaniard’s Office
03.2000 - 01.2005
Phlebotomist
Marshall Medical Center
01.1995 - 03.2000
Bachelor’s Degree - RN Nursing
MTSU
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ITT Technical Institute
Diploma - undefined
Marshall County High School