Martha Young
Memphis
Summary
Results-driven professional with extensive experience in distribution and customer service. Skilled in inventory management and conflict resolution, consistently ensuring compliance and accuracy. Committed to improving processes and delivering exceptional customer experiences.
Overview
26
26
years of professional experience
Work History
Distribution Center Associate
DIRECTV
Memphis
01.2000 - Current
- Operated material handling equipment to transport goods within the distribution center.
- Organized inventory shelves to ensure efficient product retrieval and storage.
- Loaded and unloaded trucks, ensuring safe handling of equipment and materials.
- Inspected incoming shipments for accuracy and quality before processing.
- Collaborated with team members to streamline daily operations and improve workflow.
- Maintained cleanliness and safety standards throughout the work area at all times.
- Assisted with cycle counts to verify inventory accuracy and identify discrepancies.
- Followed safety protocols while performing tasks in a fast-paced environment.
- Loaded and unloaded trucks with pallet jacks or forklifts.
- Monitored inventory levels and restocked shelves as needed.
- Collaborated effectively with colleagues to ensure efficient workflow.
- Received, sorted, and stored incoming items in designated areas.
- Managed product shipments according to customer specifications.
- Conducted regular cycle counts to verify accuracy of inventory records.
- Provided assistance during peak periods of high volume order fulfillment.
- Performed routine maintenance on warehouse machinery as directed.
- Organized warehouse space by rearranging items in accordance with company guidelines.
- Utilized RF scanners to track products throughout the warehouse.
- Developed strategies for improving existing processes related to distribution center operations.
- Coordinated with other departments to ensure timely delivery of products.
- Assisted customers with returns by verifying product information and issuing refunds or exchanges when necessary.
- Resolved discrepancies between physical inventory count versus system records.
- Ensured compliance with safety regulations while operating equipment.
Customer Service Representative
Apple one
Remote
04.2022 - 06.2025
- Facilitated smooth interactions between customers and technical support teams.
- Managed customer accounts and updated information in internal systems.
- Resolved customer complaints efficiently using conflict resolution techniques.
- Documented customer interactions accurately in the CRM system for future reference.
- Collaborated with team members to improve service delivery processes and techniques.
- Educated customers on product features and benefits to enhance their experience.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Maintained up-to-date knowledge of products and promotions to provide accurate assistance.
- Trained new staff on customer service protocols and company policies effectively.
- Communicated with customers via phone, email and online chats.
- Documented all customer conversations in the database system accurately and thoroughly.
- Resolved customer queries and complaints in a timely manner.
- Identified and escalated priority issues to appropriate teams for resolution.
- Conducted outbound calls to follow up on pending requests from customers.
- Assisted customers with making payments or completing orders in system.
- Educated customers about new products and services that may be beneficial for them.
Education
High School Diploma -
Booker T Washington
Memphis, TN05-1995
Skills
- Inventory management
- Material handling
- Equipment operation
- Cycle counting
- Safety compliance
- Customer relationship management
- Process improvement
Timeline
Customer Service Representative
Apple one
04.2022 - 06.2025
Distribution Center Associate
DIRECTV
01.2000 - Current
High School Diploma -
Booker T Washington