Marva Johnson
Murfreesboro
Summary
Dynamic administrative professional with a proven track record at General Mills, excelling in travel coordination and project management. Recognized for enhancing customer service and streamlining processes, I leverage strong communication skills and meticulous attention to detail to drive efficiency and support executive teams effectively.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
General Mills
Murfreesboro
08.2017 - 06.2023
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Scheduled appointments between clients and customers and internal staff members.
- Manage travel arrangements for 5 managers to include flight and car rental. File expense reports associated with travel
- Overseeing clerical tasks, such as sorting and sending mail.
- Keeping an inventory of office supplies and ordering new materials as needed.
- Welcoming visitors to your office.
- Answering phone calls.
- Taking and delivering messages.
- Assist in project management by tracking deadlines and facilitating communication. Handle ordering supplies, invoicing, and basic accounting tasks.
- Effective Communication, organizational Abilities, problem-Solving Skills and attention to detail.
- Set up numerous of site volunteer projects for employees.
Senior Administrative Assistant
Nissan North America, Inc.
Franklin
08.2013 - 06.2017
- Handled customer inquiries in a timely fashion while maintaining high standards of customer service.
- Developed effective tracking systems to monitor progress on projects with multiple deadlines.
- Created and distributed documents, reports, presentations, and correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Processed invoices and payments through an automated system.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Provided administrative support to senior management team.
- Coordinated travel arrangements for executive staff members.
- Scheduled meetings, appointments, and events for executives.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Superintendent, Executive Services
AF Review Board Agency
Washington
08.2011 - 07.2013
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Adhered strictly to company policies and procedures while overseeing operations at the site.
- Conducted regular meetings with contractors, subcontractors, laborers to review progress and address any issues, concerns.
- Coordinated material procurement processes with suppliers while ensuring timely delivery of application deadlines.
- Kept production team moving forward for progress in daily applications.
- General Mills
- Administrative Assistant
- Aug 2017- Jul 2023
- Manage travel arrangements for 5 managers to include flight and car rental. File expense reports associated with travel
- Overseeing clerical tasks, such as sorting and sending mail.
- Keeping an inventory of office supplies and ordering new materials as needed.
- Welcoming visitors to your office.
- Answering phone calls.
- Taking and delivering messages.
- Assist in project management by tracking deadlines and facilitating communication. Handle ordering supplies, invoicing, and basic accounting tasks.
- Effective Communication, organizational Abilities, problem-Solving Skills and attention to detail.
- Set up numerous of site volunteer projects for employees.
- Nissan Headquarters
- Franklin, Tennessee
- Administrative Assistant
- Aug 2013 - Jun 2017
- Overseaw daily office operations for staff of 27 employees include 5 directors and 4 senior managers.
- Reduced overhead by taking on more responsibility with Right Sizing project by creating unique Excel product which significantly helps get monthly meeting information to correct people quickly
- Checked inventory and office supply purchases. Keeping abreast of department budget.
- Organized all new hire, security and temporary paperwork including ordering computer and telephone equipment
- Frequently volunteered to facilitate Nissan Challenging Diversity class for headquarters and plant personnel.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Assisted directors with corporate charge expenses and reports.
- Managed office mail, supplies and organization upkeep.
- Created detailed expense reports and requests for capital expenditures.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed team share point site ensuring site is up-to-date and users are current.
- Volunteered at Alvin C. York VA Hospital until acquiring permanent job.
- Jun - Aug 2013
- AF Records Review Board Agency
- Washington, DC
- Program Manamgrr and Superintendent of Executive Services
- Aug 2011 - Jun 2013
- Responsible for the day-to-day actions of assigned military personnel, including Active Duty, Air Force Reserve and Guard. Planned, developed, and established methods, procedures & policies for personnel for organization consisting of 7 directorates and 100+ military, AD, Reserve and ANG, and civilian personnel including 2 SES. Expert on various military personnel databases, MilPDS, CMS, CMTS, CMAS, PRISM, BLSDM, RMVS, and all Word software.
- Implemented a set of comprehensive tracking processes to monitor Corrections Board Review performance.
- Directed all phases of review board projects, from initial application to final board judgment.
- Recommended process and systems improvements such as ensuring board contains one subject matter expert present during presentation of case.
- Supervised the work of 15 team members, offering constructive feedback on their work performance.
- Defined clear targets and objectives and communicated them to other team members.
- Monitored timelines and flagged potential issues to be addressed.
- Coordinated design meetings and decisions across 3 internal departments and teams.
Education
Master of Arts - Educational Leadership And Management
Touro University
Los Angeles, CA07-2009
Master of Arts - English
University of Maryland Global Campus
Hyattsville, MD12-2005
Skills
- Microsoft Office
- Travel coordination
- Expense reporting
- Project management
- Customer service
- Meeting scheduling
- Inventory management
- Event planning
- Document preparation
- Data entry
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Claims appeal procedures
- Organizational management
Timeline
Administrative Assistant
General Mills
08.2017 - 06.2023
Senior Administrative Assistant
Nissan North America, Inc.
08.2013 - 06.2017
Superintendent, Executive Services
AF Review Board Agency
08.2011 - 07.2013
Master of Arts - Educational Leadership And Management
Touro University
Master of Arts - English
University of Maryland Global Campus