Marva Mckay
Arlington
Summary
Accomplished General Manager with a proven track record at Little Jamaica, enhancing operational efficiency and customer satisfaction. Expert in menu development and cost control, coupled with exceptional team leadership and communication strategies. Demonstrated ability to boost team collaboration and resolve conflicts, significantly improving service delivery standards.
Overview
28
28
years of professional experience
Work History
General Manager of Food Service
Little Jamaica
Memphis
11.2022 - Current
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Reviewed daily task list with employees and assigned tasks for completion.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
General Manager of Food Service
Lenfam Company
Paterson
03.1997 - 11.2022
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Reviewed daily task list with employees and assigned tasks for completion.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored progress by establishing plans, budgets and measuring results.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
After-School Coordinator / Volunteer
Eastside highschool
Paterson
05.2016 - 12.2018
- Managed daily program logistics, including activity scheduling, materials preparation, and space organization.
- Researched best practices in youth development programming to improve overall quality of services offered by the organization.
- Conducted regular meetings with staff members to discuss changes or updates needed within the program.
- Assisted with planning field trips, special events, recreational activities, and other enrichment programs.
- Collected and analyzed feedback from students, parents, and school officials to inform continuous improvement.
Education
High School Diploma -
John F Kennedy Highschool
Paterson, NJ09-1997
Skills
- Menu development
- Cost control
- Employee training
- Team leadership
- Communication strategies
- Staff motivation
- Staff leadership
- Conflict resolution
- Staff scheduling
Timeline
General Manager of Food Service
Little Jamaica
11.2022 - Current
After-School Coordinator / Volunteer
Eastside highschool
05.2016 - 12.2018
General Manager of Food Service
Lenfam Company
03.1997 - 11.2022
High School Diploma -
John F Kennedy Highschool