Marwa Ben soltane
Boumhal Elbassetine Ben Arous-Tunis
Summary
Results-driven professional with a robust background in customer service and sales, recognized for building strong client relationships and delivering exceptional service across diverse industries. Proven expertise in communication, problem-solving, and teamwork, with a commitment to driving business growth and enhancing customer satisfaction through adaptability and excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Advisor
Alpha Call Center
Tunis
05.2024 - 12.2024
- Sustained customer relationships to enhance brand loyalty.
- Made outbound calls to identify prospective clients.
- Achieved sales targets by skillfully upselling company products.
Administrative Assistant
El Habib Distribution Company
07.2023 - 09.2023
- Managed daily administrative tasks such as filing, data entry, and document preparation.
- Enhanced team collaboration through consistent follow-up efforts.
- Maintained accurate records, and ensured proper documentation.
Sales Assistant
SBS Showroom
Ez zahra
06.2022 - 09.2022
- Engaged with and supported customers to ensure satisfaction during shopping.
- Sorted products on shelves following company protocols.
- Managed sales transactions efficiently.
Receptionist
AZ Academy
Ez-zahra
06.2021 - 09.2021
- Managed phone calls, emails, and appointment scheduling.
- Assisted in preparing school documents, reports, and student files.
- Assisted educators and office personnel with routine responsibilities.
Education
Diploma - Aviation Hospitality
CIFAC - International Civil Aviation Center
Tunisia05.2023
High School Diploma - Bachelor of Economic And Management
9 Avril 1938 High School
Tunis06-2022
Skills
- Verbal and written communication
- Critical Thinking for Solutions
- Effective Team Collaboration
- Adaptability
- Client Support
- Effective Stress Management
Languages
- Arabic
- English
- French
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Affiliations
- Strong Contacts' Seminars, 08/13/22 to 08/21/22, Gaziantep, Turkey
- Seminars with NGO Europa, 10/07/23 to 10/17/23, Madrid, Spain
- Seminars with NGO Europa, 01/03/24 to 10/03/24, Hammamet, Tunis
Certification
- Safety and Security Certificate, CIFAC Tunisia
- First Aid Certificate, CIFAC Tunisia
- Communication Training, CIFAC Tunisia
- Youth-pass certified by Turkish and Spanish agencies and a European initiative in Tunisia
Timeline
Sales Advisor
Alpha Call Center
05.2024 - 12.2024
Administrative Assistant
El Habib Distribution Company
07.2023 - 09.2023
Sales Assistant
SBS Showroom
06.2022 - 09.2022
Receptionist
AZ Academy
06.2021 - 09.2021
Diploma - Aviation Hospitality
CIFAC - International Civil Aviation Center
High School Diploma - Bachelor of Economic And Management
9 Avril 1938 High School
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