Marwen Mhissen
Korydallos,Greece
Summary
Secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Guest relations manager
Zante Flower
Zante
04.2025 - 10.2025
- Handled multiple tasks simultaneously while maintaining high standards of professionalism.
- Managed reception operations, ensuring smooth check-ins and check-outs for guests.
- Strategised long-term business needs and drove customer feedback for process improvements.
- Tailored guest experiences according to individual preferences creating unique stays.
- Coordinated transportation arrangements for arriving or departing guests as required.
Amazon Business
Concentrix Greece
Athens
09.2023 - 02.2025
- (Sales B2B) French English markets.
- Account managing
- Assisted in preparation of annual budgets, aiding business planning.
- Identified cost reduction opportunities, improving profitability margins.
- Analysed budgets and financial projections for accurate reporting of company performance.
AOS Apple customer service
Teleperformance Greece
01.2019 - 01.2023
- (Sales B2B, B2C, After Sales) - 3 years
- Daimler Truck customer service B2B French English markets - a year and 3 months.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Commercial Specialist
Teleperformance Tunisia
01.2016 - 01.2019
- Canvassing of prospects and customer loyalty (phone, appointment, email).
- Collaborated with cross-functional teams for effective project management.
- Oversaw contract negotiations to secure beneficial terms for the company.
Education
Diploma of Higher Education - Quality control of pharmaceutical products
Institute of Biotechnologie
TunisiaSkills
- Conflict resolution
- Time management
- Active listening
- Communication skills
- Fast learner
- Marketing
- Multilingual
Interests
- Strategic planning
- Digital Marketing and E-Commerce
- Sports
Languages
French
Fluent
English
Fluent
Arabic
Native
Greek
Intermediate
Certification
Risk Management
Digital Marketing
Timeline
Guest relations manager
Zante Flower
04.2025 - 10.2025
Amazon Business
Concentrix Greece
09.2023 - 02.2025
AOS Apple customer service
Teleperformance Greece
01.2019 - 01.2023
Commercial Specialist
Teleperformance Tunisia
01.2016 - 01.2019
Diploma of Higher Education - Quality control of pharmaceutical products
Institute of Biotechnologie