Mary Ferrell
Murfreesboro
Summary
Led the development and management of training programs aligned with organizational strategies. Implemented innovative training techniques to elevate learning experiences and foster employee development. Cultivated engaging content and nurtured an inclusive learning culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Document Control and Training Coordinator
JR MANUFACTURING
12.2022 - Current
- Implemented and maintained document control system to ensure precise tracking and accessibility of project documentation.
- Developed and enforced document control protocols aimed at reducing errors and streamlining processes.
- Orchestrated cross-functional team efforts to uphold regulatory standards through meticulous documentation review and approval processes.
- Performed systematic evaluations of document control system to identify discrepancies and maintain regulatory integrity.
- Conducted training sessions and crafted instructional materials to support adherence to document control standards.
- Managed controlled document distribution to enhance information accessibility for stakeholders.
- Directed document revision and update initiatives to uphold version control and enhance overall accuracy.
- Developed and executed electronic document management systems (EDMS) to streamline document access and foster collaboration across departments.
- Collaborated with external auditors to support quality audits by providing necessary documentation promptly.
- Maintained detailed records of all correspondence to facilitate effective communication and streamline project tracking.
- Performed in-depth assessments of technical drawings and documents to ensure adherence to quality standards before dissemination.
- Developed comprehensive reports on key performance indicators to improve efficiency in document management.
- Directed initiatives to analyze and rectify process inefficiencies within document control functions. Championed the creation and execution of strategies that enhanced overall operational efficiency and effectiveness.
- Engaged with vendors and suppliers to define and clarify documentation requirements, supporting compliance with contractual obligations.
- Directed the handling of documentation inquiries to ensure prompt and precise responses, supporting both internal stakeholders and external clients.
- Maintained and organized a comprehensive repository to facilitate seamless access to project documentation and information.
- Conducted in-depth training programs for new hires to improve their understanding of document control systems and software applications.
- Directed collaboration with project managers, engineers, and architects to establish and document technical specifications. Oversaw integration of design inputs to optimize project results. Cultivated effective communication among cross-functional teams to streamline information collection.
- Implemented robust security measures to protect sensitive materials and ensure compliance with confidentiality standards.
- Organized and managed document control system to ensure accuracy and accessibility of project documentation.
- Led initiatives to assess and refine documentation processes, ensuring alignment with industry standards and regulatory compliance.
- Developed and implemented document control protocols aimed at minimizing errors and streamlining operations.
- Performed systematic assessments of document control systems to identify areas for improvement and implement corrective actions.
- Conducted needs assessments to inform development of targeted training initiatives aimed at enhancing workforce capabilities.
- Analyzed participant surveys, feedback sessions, and performance metrics to improve training effectiveness.
- Designed and integrated learning management system (LMS) to optimize course enrollment processes and provide detailed insights into employee development.
- Developed and delivered coaching sessions for trainers on instructional techniques to ensure uniformity and excellence in training materials.
- Designed and delivered training sessions focused on improving trainers' abilities to facilitate engaging group discussions.
- Established collaborations with external vendors to enrich training programs and support ongoing professional development efforts.
- Identified and facilitated relevant skills enhancement opportunities to promote employee development within the organization and externally.
- Orchestrated training initiatives to ensure alignment with business goals, fostering uniformity and collaboration among teams.
- Created and instituted a structured evaluation system aimed at improving employee performance assessments throughout training programs.
- Evaluated and tracked advancements in meeting identified KPIs to enhance employee learning outcomes.
- Conducted regular coaching sessions to enhance employee skills and knowledge retention after training.
- Facilitated partnership with HR department to support succession planning efforts through strategic identification of future leadership talent.
- Designed and implemented training manuals and job aids to reinforce essential concepts and support employee development.
- Designed and executed workshops focused on improving communication skills, resolving conflicts, and fostering collaboration within teams.
- Developed and delivered training programs on compliance topics to ensure organizational alignment with safety regulations and data privacy standards.
- Created and integrated innovative gamification techniques into training programs to promote active participation and motivation among learners.
- Created engaging multimedia components, such as videos and graphics, to enhance training materials and facilitate effective learning.
- Managed and organized a comprehensive document control system to enhance project documentation accuracy and accessibility.
Project Quality Supervisor
MS Companies
05.2022 - 07.2023
- Designed and implemented comprehensive procedures and training plans to enhance inspection processes.
- Developed and implemented training initiatives for inspectors to align with safety, 5S, quality, and production objectives.
- Directed analysis of layered process audit findings to optimize production schedules and improve team collaboration.
- Utilized written communication skills to ensure stakeholders are informed of project progress.
- Fostered customer engagement and satisfaction by enhancing communication practices.
- Created detailed binders containing work instructions, criteria, and photographic documentation of conforming and nonconforming materials to enhance customer understanding.
- Coordinated with customer quality team to deliver boundary samples for inspector evaluation.
- Oversaw weekly audits of time sheets and authorized time entries to ensure compliance with payroll standards. Managed daily attendance tracking to enhance payroll accuracy and efficiency.
- Conducted interviews and selected quality inspectors to enhance team capabilities in response to expanding business needs.
- Implemented lean manufacturing principles to enhance operational efficiency and reduce waste in third-party processes.
Shipping and Receiving Lead
InterMetro
09.2020 - 04.2022
- As a distribution center supervisor I climbed to the role by creating work instructions, training matrix, productivity charts and implementing the standard for a new and developing shift/plant wide. Weekly time (Kronos) for all employees (39 employees on the shift), conducted Safety Toolbox meetings with the entire team, scheduled trucks for shipments, prepared bills and paperwork (customs/border bill of landings) for the customers and truck drivers, created orders on the floor spread sheets to help keep track of orders/who picked the order/where the order was to be staged for QA inspected to help keep our customer satisfaction and meet our shipment on time deliver goals. Training new and upcoming leaders and trainers on how to safely operate and work with our standards and procedures, and watching the team come together is the greatest part of my job.
Project Supervisor
Stratosphere Quality
10.2020 - 09.2021
- Responsible for developing procedures, work instructions and standard training plans for inspections.
- Responsible for ensuring inspectors are fully trained to meet safety, 5S, quality and production goals.
- Manage layered process audit findings, downtime, scrap, production schedule and team communication.
- Utilize written communication skills to provide regular project progress reports.
- Developing customer relationships and communication.
- Wrote work instructions and made binders for each item/material we inspected for our customer with the criteria and photos of conforming and nonconforming materials. (English, Spanish, Arabic)
- Provided boundary samples for the inspectors along side our customers quality team.
- Weekly time sheet audits and time approvals and daily attendance for payroll.
- Interview and recruit new developing quality inspectors as business grew.
CVD Operator
Kennametal Inc
03.2015 - 09.2020
- Ensured compliance with OSHA and Homeland Security standards to maintain a safe work environment.
- Manufactured tungsten carbide inserts for CNC machines, ensuring precision and durability.
- Performed routine and emergency maintenance on furnaces and components. Monitored gas and chemical reactions. Completed hazmat and hazwoper training.
- Executed collection and documentation of coating thickness data.
- Facilitated training and education of new employees on plant department operations and quality standards per AISO.
- Organized and categorized materials for efficient retrieval and use.
- Adhered to and enforced all safety protocols.
- Oversaw equipment maintenance to ensure optimal performance and reliability.
- Analyzed and organized scanned inventory data for accuracy and accessibility.
- Managed operation of forklift cranes, saws, pickers, and pallet jacks to ensure efficient material handling.
- Executed comprehensive audits of manufacturing processes to enhance operational efficiency.
- Executed statistical process control methods to monitor production performance and identify trends or deviations.
- Conducted data analysis from quality inspections to identify root causes of defects.
- Cultivated a continuous improvement culture by leading regular meetings focused on process optimization opportunities.
- Facilitated design reviews in collaboration with engineering teams, offering insights on manufacturability and quality concerns.
- Oversaw non-conforming material processes, including investigation and implementation of corrective actions.
- Established a comprehensive documentation system to record quality-related activities.
- Directed cross-functional teams in conducting root cause analysis investigations utilizing tools such as fishbone diagrams and Pareto charts.
- Advised on compliance with regulatory requirements for product safety standards.
- Established and executed a comprehensive calibration program for measuring equipment to enhance accuracy and reliability.
- Cultivated and sustained partnerships with external regulatory agencies to ensure compliance with industry standards.
- Oversaw investigation processes for customer complaints, collaborating with cross-functional teams to identify root causes and implement corrective actions.
- Designed and implemented training programs for employees on safe handling of hazardous materials.
- Guided junior quality team members in implementing best practices for quality assurance.
- Facilitated collaboration with research and development teams throughout new product development phases to uphold design-for-quality principles.
Education
High school diploma - undefined
Siegel High School
Murfreesboro, TN12.2009
Skills
- Conducted comprehensive process audits to identify inefficiencies and enhance operational effectiveness
- Oversaw implementation and optimization of transportation management systems
- Assisted in managing transportation logistics using Oracle Transportation Management Supported teams in optimizing shipment processes and reducing delays Contributed to data entry and analysis for improved operational efficiency
- Executed laboratory procedures and experiments to ensure accurate results
- Administered Windows operating systems to ensure optimal performance and security
- Assisted in onboarding new employees by providing orientation materials and resources Supported training sessions to familiarize staff with company policies and procedures Facilitated introductions between new hires and team members
- Implemented distributed control systems to enhance operational efficiency
- Assisted in data entry and management using Microsoft Access Supported team members in generating reports and analyzing data Contributed to database maintenance and updates
- Oversaw materials management processes to ensure efficient inventory control
- Assisted in creating detailed designs using AutoCAD software Supported project teams by drafting technical drawings and layouts Contributed to project completion by ensuring accuracy in design specifications
- Executed efficient order picking processes to ensure timely fulfillment of customer requests
- Operated forklift to transport materials efficiently within warehouse Assisted team in loading and unloading shipments Maintained safety protocols during equipment operation
- Assisted in production line operations to maintain efficiency and quality standards Supported team members in troubleshooting equipment issues to minimize downtime Contributed to inventory management by tracking materials and supplies
- Administered Learning Management System (LMS) to enhance user training experiences
- Executed precise dimensional measurements to ensure product specifications met quality standards
- Cultivated comprehensive office experience through diverse administrative tasks
- Executed sourcing strategies to identify and engage potential candidates
- Utilized Microsoft Word to create and format professional documents
- Created engaging presentations to support team objectives Assisted colleagues in utilizing software features effectively Collaborated with team members to enhance visual communication materials
- Assisted in managing financial records using QuickBooks Supported team members in data entry and reconciliation tasks Helped maintain accurate accounts payable and receivable processes
- Oversaw inventory control processes to ensure optimal stock levels
- Operated and maintained coordinate measuring machine to ensure precision in measurements
- Oversaw purchase order management processes to ensure timely procurement of materials
- Oversaw territory management to optimize sales performance and client relationships
- Assisted teams in utilizing various tools to enhance project workflows Supported colleagues in troubleshooting and resolving tool-related issues Contributed to the maintenance and organization of tool inventory
- Oversaw administrative functions to enhance operational efficiency
- Assisted in compiling quality reports to support team evaluations Contributed to the analysis of data for quality assurance purposes Supported the documentation process for compliance with standards
- Demonstrated meticulous attention to detail in all tasks and projects
- Spearheaded initiatives to enhance operational efficiency and streamline workflows
- Delivered technical support by troubleshooting and resolving hardware and software issues
- Managed inventory records to ensure accurate tracking and availability of stock
- Implemented human resources practices to enhance employee engagement and retention
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Oversaw database management operations to ensure data integrity and accessibility
- Executed analytical chemistry techniques to ensure accurate data collection and analysis
- Oversaw calibration and maintenance of precision measuring instruments
- Executed mechanical troubleshooting procedures to identify and resolve equipment malfunctions
- Oversaw document management processes, ensuring efficient organization and retrieval
- Executed quality assurance protocols to ensure product compliance and reliability
- Assisted teams in utilizing Oracle and SAP systems for project execution Supported data entry and management tasks to enhance operational efficiency Collaborated with colleagues to troubleshoot system issues and improve user experience
- Assisted in measuring small distances using micrometers Supported quality control processes by providing accurate measurements Contributed to team efforts in maintaining precision in manufacturing tasks
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes
- Executed equipment repair operations to ensure optimal functionality and minimize downtime
- Assisted in creating documents and presentations using Microsoft Office tools Supported team members in utilizing software features effectively Contributed to maintaining organized files and data management
- Executed computer operations to ensure system functionality and efficiency
- Assisted teams in conducting FMEA sessions to identify potential failure modes Supported documentation of findings and recommendations for process improvements Collaborated with cross-functional groups to implement corrective actions based on FMEA results
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Assisted in operating CNC machinery to produce precision parts\nSupported team members in maintaining equipment and ensuring safety protocols\nContributed to quality control processes by inspecting finished products
- Assisted teams in implementing ISO 9001 standards to improve quality management processes Supported documentation and training efforts to ensure compliance with ISO 9001 requirements Helped maintain records and reports to track quality performance and improvements
- Executed maintenance protocols to ensure optimal functionality of equipment
- Developed and implemented pricing strategies to optimize revenue streams
- Oversaw comprehensive schedule management to optimize resource allocation
- Orchestrated comprehensive production planning to optimize workflow efficiency
- Assisted in reviewing documents for clarity and accuracy Supported team members in identifying and correcting errors Contributed to maintaining high standards of written communication
- Spearheaded research and development initiatives to drive innovation
- Assisted visitors with check-in and check-out processes Provided information about hotel services and local attractions Supported front desk operations by managing phone inquiries and reservations
- Utilized Microsoft Outlook to manage daily schedules and appointments Supported team communication through effective email management Assisted in organizing meetings and coordinating calendars
- Executed preventative maintenance protocols to ensure optimal equipment performance
- Oversaw implementation and optimization of warehouse management system operations
- Assisted teams in understanding and implementing IATF 16949:2016 standards Supported quality management initiatives to enhance product reliability Contributed to compliance efforts through documentation and training activities
- Oversaw maintenance of quality records to ensure compliance with industry standards
- Assisted in measuring and calibrating instruments using calipers Helped maintain accuracy of measurements through regular checks Supported team in ensuring quality control standards were met
Certification
- Iatf 16949 certification, 2026-04-01
- Driver's License
- Forklift Certification
- Certified Quality Auditor
- Hazardous Waste Operations & Emergency Response Training
- First Aid Certification
- Six Sigma Green Belt
- Six Sigma Certification
- Class D
- Pallet Jack Certification
- CPR Certification
- ASE Certification
- Hazmat Endorsement
- ASQC Certification
- Certified Quality Technician
Languages
Bilingual
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Class D
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Document Control and Training Coordinator
JR MANUFACTURING
12.2022 - Current
Project Quality Supervisor
MS Companies
05.2022 - 07.2023
Project Supervisor
Stratosphere Quality
10.2020 - 09.2021
Shipping and Receiving Lead
InterMetro
09.2020 - 04.2022
CVD Operator
Kennametal Inc
03.2015 - 09.2020
High school diploma - undefined
Siegel High School