Mary Graham
Self-employeed
Speedwell
1
Language
10
years of professional experience
Dependable Delivery Driver experienced in customer service and delivery operations. Achieved timely deliveries and enhanced customer satisfaction through effective conflict resolution and communication. Focused on delivering consistent operational efficiency and fostering positive client relationships.
Work History
Delivery Driver
5 Years 4 Months- Delivered packages efficiently, ensuring timely arrival at destinations.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated effectively with clients to address inquiries and resolve issues.
- Maintained accurate records of deliveries and inventory management.
Customer Service Representative
1 Year 10 Months- Managed high-volume call environments, ensuring prompt and accurate service delivery.
- Resolved customer inquiries through active listening and effective communication strategies.
- Developed training materials to enhance team knowledge on product offerings and service protocols.
Customer Service Representative
1 Year 3 Months- Managed high-volume call environments, ensuring prompt and accurate service delivery.
- Developed training materials to enhance team knowledge on product offerings and service protocols.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Conducted regular performance reviews, providing mentorship to junior representatives for skill development.
Customer Service Representative
1 Year 5 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led initiatives aimed at enhancing response times and overall customer engagement strategies.
- Analyzed customer feedback data to identify trends and recommend strategic improvements.
Education
GED
Skills
GPS and route planning
Time management
Data entry
Customer service
Timely deliveries
Dependable
Conflict resolution
Complaint resolution
Attention to detail
Record keeping
Active listening
Dependable and reliable
Punctual and reliable
Route optimization
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Self-employeed
04.2021 - CurrentRead More
Customer Service Representative
BSG VoiceLog
01.2019 - 11.2020Read More
Customer Service Representative
TeleTech (BestBuy)
08.2017 - 11.2018Read More
Customer Service Representative
Sitel (TurboTax)
01.2017 - 06.2018Read More
Rock Valley College
GED
Read More