Mary Hayes
524 Wheatfield Way,TENNESSEE
Summary
Dynamic Patient Service Specialist with a proven track record at Vanderbilt Medical Center, excelling in appointment scheduling and patient confidentiality. Recognized for enhancing patient satisfaction through exceptional customer service and effective conflict resolution. Committed to HIPAA compliance and fostering a welcoming environment, ensuring a seamless experience for all patients.
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
17
17
years of professional experience
Work History
Patient Service Specialist
Vanderbilt Medical Center-Sleep Labl
Nashville, TN
03.2007 - 04.2024
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Service Representative
Vanderbilt Medical Center- Neurology Clinic
Nashville, TN
02.2020 - 02.2014
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
Associate of Applied Science - Pre- Nursing
Nashville State Community College
Nashville, TN05-2016
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Regulatory compliance
Timeline
Patient Service Representative
Vanderbilt Medical Center- Neurology Clinic
02.2020 - 02.2014
Patient Service Specialist
Vanderbilt Medical Center-Sleep Labl
03.2007 - 04.2024
Associate of Applied Science - Pre- Nursing
Nashville State Community College
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