Mary James
Knoxville
Summary
Dynamic Senior Content Specialist with proven expertise in XML course implementation and technical support at symplr.com. Successfully enhanced learning management systems, driving user engagement and operational efficiency. Adept at staff recruitment and compliance, contributing to team growth and business development in previous roles. Committed to delivering high-quality results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Senior Content Specialist
symplr.com
Houston
10.2012 - 07.2025
- Executed implementation of XML and SCORM course files to optimize learning management systems.
- Administered Learning Management System, increasing course delivery efficiency and user engagement.
- Managed licensing and distribution for courseware vendor partners with high efficiency.
- Provided Tier 2 support, resolving technical issues for customers promptly.
- Regularly maintained and updated essential data files for LMS users.
- Supported internal teams in troubleshooting courseware, ensuring uninterrupted operations.
- Edited proprietary content using Lectora Online to uphold quality standards.
- Adapted role through multiple company acquisitions to maintain operational continuity.
Senior Staffing Coordinator
Intelligent Therapy Staffing
Nashville
04.2006 - 03.2010
- Recruited and onboarded rehabilitation therapy personnel to strengthen team capacity.
- Managed staff scheduling and maintained calendars for optimal resource allocation.
- Ensured compliance with licensing and credentialing requirements for all staff.
- Contributed to business development efforts to support company revenue goals.
Education
Bachelor of Science - Communications
University of Tennessee
Knoxville, TNSkills
- XML course implementation
- Learning management systems
- Courseware editing
- Technical support
- Data maintenance
- Staff recruitment
References
References available upon request.
Timeline
Senior Content Specialist
symplr.com
10.2012 - 07.2025
Senior Staffing Coordinator
Intelligent Therapy Staffing
04.2006 - 03.2010
Bachelor of Science - Communications
University of Tennessee
Similar Profiles
Addie WeekleyAddie Weekley
Children’s Ministry Intern at Maple Hill Church of ChristChildren’s Ministry Intern at Maple Hill Church of Christ
Gavin CookGavin Cook
Lead Party Host at SkyZone EntertainmentLead Party Host at SkyZone Entertainment
Cayden LayCayden Lay
Construction Skilled Laborer at Volunteer Highway Supply Co., Inc.Construction Skilled Laborer at Volunteer Highway Supply Co., Inc.
Parker BarnesParker Barnes
Home Service and Repair Assistant at R2M Repair and MaintainenceHome Service and Repair Assistant at R2M Repair and Maintainence
Michaela BurchardMichaela Burchard
Senior Content Specialist at ICUC.SocialSenior Content Specialist at ICUC.Social