Mary King
Knoxville
Summary
Dynamic professional with a strong work ethic and attention to detail, experienced as a Bank Teller at First Horizon. Proven track record in enhancing customer satisfaction through effective relationship building and efficient transaction management. Skilled in money handling and fostering team collaboration, consistently improving processes to optimize service delivery.
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
11
11
years of professional experience
Work History
Store Manager
Weigels
Knoxville, TN
01.2026 - Current
- Directed daily operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Trained and developed staff on customer service best practices and operational efficiency.
- Implemented promotional strategies to enhance product visibility and increase sales volume.
- Coordinated scheduling to maintain optimal staffing levels during peak hours and events.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Led team meetings to communicate objectives, share feedback, and foster a collaborative environment.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
Sales Associate
Carhartt
Knoxville, TN
10.2024 - 12.2025
- Exceeded sales targets through effective customer engagement and product knowledge.
- Trained new associates on product features and customer service techniques.
- Maintained store organization and visual merchandising standards to enhance customer experience.
- Developed strong relationships with customers, leading to repeat business and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bank Teller
First Horizon
Knoxville, TN
05.2023 - 11.2025
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries, fostering strong relationships through effective communication.
- Maintained cash drawer integrity, conducting regular audits to prevent discrepancies.
- Educated customers on banking products and services, enhancing overall customer satisfaction.
- Implemented process improvements that enhanced transaction accuracy and reduced wait times for customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
Store Manager
Weigels
Knoxville, TN
06.2015 - 06.2023
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Managed staff scheduling, training, and development to enhance team capabilities.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased foot traffic and sales revenue.
- Fostered a positive work environment through effective communication and conflict resolution.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
GED -
Waverly
Waverly, TNSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Customer relationship development
- Relationship building
- Multitasking and organization
- Team collaboration
- Strong work ethic
- Friendly
- Cheerful
Timeline
Store Manager
Weigels
01.2026 - Current
Sales Associate
Carhartt
10.2024 - 12.2025
Bank Teller
First Horizon
05.2023 - 11.2025
Store Manager
Weigels
06.2015 - 06.2023
GED -
Waverly