Mary Leonardo Chacon
Nashville
Summary
Dedicated bartender and customer service representative with a proven track record of enhancing guest satisfaction. Known for strong multitasking abilities and problem-solving skills, consistently delivering exceptional service in fast-paced environments.
Dynamic hospitality professional with expertise in customer service and bar management. Skilled in inventory control and training staff, contributing to operational efficiency and improved guest experiences. Committed to fostering teamwork and maintaining high standards of cleanliness and safety.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Bartender
Tiki Tacos
Houston, TX
12.2025 - 08.2026
- Mixed cocktails and beverages to customer specifications, ensuring quality and consistency.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed bar inventory, maintaining stock levels and minimizing waste through efficient ordering processes.
- Trained new bartenders on drink preparation techniques and operational procedures to ensure team efficiency.
- Implemented new drink recipes that increased customer engagement and sales during peak hours.
- Oversaw cleanliness and organization of bar area, promoting a safe environment for staff and guests.
- Developed strategies to improve workflow efficiency during busy shifts, reducing wait times for customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Service Representative
Neighborhood Health
Nashville, TN
03.2022 - 12.2024
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Resolved issues efficiently, enhancing customer satisfaction and retention.
- Provided training support to new staff on customer service protocols and tools.
- Maintained up-to-date knowledge of health services offered by Neighborhood Health for effective assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Implemented office procedures that improved workflow efficiency and reduced waiting times for clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Dental Assistant
Cumberland Academy of Dental Assisting
Smyrna, TN09-2025
High School Diploma -
Bass Adult High School
Nashville, TN03-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Cleanliness and hygiene
- Hospitality service expertise
- Professional appearance
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Workplace safety
- Computer skills
- Organizing work stations
- FLUENT IN Spanish & English
Certification
Nitrous oxide certification
CPR certification
Radiology certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Tiki Tacos
12.2025 - 08.2026
Customer Service Representative
Neighborhood Health
03.2022 - 12.2024
Dental Assistant
Cumberland Academy of Dental Assisting
High School Diploma -
Bass Adult High School