Mary Nolan
Knoxville
Summary
Dynamic Senior Secretary with extensive experience at Tennessee Valley Authority, excelling in office administration and executive support. Proven ability to enhance productivity through meticulous calendar management and effective communication. Recognized for streamlining processes and fostering strong vendor relationships, ensuring seamless operations and exceptional customer service.
Overview
25
25
years of professional experience
Work History
Senior Secretary
Tennessee Valley Authority
08.1999 - 12.2024
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Demonstrated exceptional attention to detail when proofreading documents or reviewing contracts before distribution to ensure accuracy and compliance with organizational standards.
- Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
- Assisted in the preparation of presentations or reports, ensuring accuracy and professionalism in all documents produced.
- Increased team collaboration by organizing regular staff meetings and facilitating open communication channels.
- Coordinated travel arrangements for executives, including flight bookings, hotel reservations, and ground transportation logistics.
- Developed strong working relationships with external vendors or partners through consistent communication, negotiation skills, and exemplary customer service.
- Enhanced executive productivity through comprehensive calendar management and meeting coordination.
- Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
- Supported budget management efforts by tracking expenditures, processing invoices, and reconciling financial statements.
- Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
- Supported departmental goals by providing reliable assistance to colleagues as needed, effectively demonstrating teamwork skills and a strong sense of responsibility.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Education
No Degree - Computers
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Halls High School
Knoxville, TN05-1986
Skills
- Office administration
- Document preparation
- Executive support
- File management
- Calendar management
- Meeting planning
- Expense reporting
- Travel arrangements
- Customer service
- Keyboarding skills
- Phone etiquette
- Accounts payable
- Task prioritization
- Appointment scheduling
- Payroll processing
- Supply ordering
- Data verification
- Spreadsheet management
- Multi-line phone systems
- Expense tracking
- Inventory purchasing
Timeline
Senior Secretary
Tennessee Valley Authority
08.1999 - 12.2024
No Degree - Computers
Pellissippi State Community College
High School Diploma -
Halls High School
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