Mary Pollard
Hermitage
Summary
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and communication with parents, staff, and board of directors. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively. Over my time at Covenant Family Child Care, I streamlined operations and enhanced team dynamics, showcasing my strategic planning and staff development skills. I'm adept at problem-solving and computer proficiency, achieving significant improvements in educational and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Director
Covenant Family Child Care
02.2013 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Directed successful implementation of new software system, enhancing data management and operational efficiency.
- Oversaw project management, ensuring timely completion within budget constraints.
- Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Resident Assistant
Middle Tennessee State University
08.2009 - 05.2011
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Facilitated welcoming atmosphere for new students, guiding tours and providing essential information during orientation sessions.
- Enriched cultural understanding and diversity appreciation through organization of multicultural events.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
- Increased awareness of campus resources by creating informative bulletin boards and newsletters.
- Strengthened relationships among residents, fostering supportive and inclusive community.
- Provided crisis management and intervention during emergency situations.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Enforced policies and safety standards through building and room rounds.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN01-2012
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff development, coordination, and mentoring
- Program coordination
- Meeting facilitation
- Operations management
- Recruitment and hiring
- Board relations
- Problem-solving
- Computer skills
Certification
CPR and First Aid
Timeline
Assistant Director
Covenant Family Child Care
02.2013 - Current
Resident Assistant
Middle Tennessee State University
08.2009 - 05.2011
CPR and First Aid
Bachelor of Science - Psychology
Middle Tennessee State University
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