Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Certification
Hi, I’m

Mary Rodgers

Memphis

Summary

Dynamic Cafeteria Manager at Shelby County Public Schools with a proven track record in reducing food waste and enhancing customer service. Skilled in menu pricing and staff scheduling, I excel in problem-solving and multitasking, driving operational efficiency and fostering a positive work environment. Committed to maintaining high sanitation standards and customer satisfaction.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
years of professional experience
1
Certificate

Work History

Shelby County Public Schools

Cafeteria Manager
06.2024 - Current

Job overview

  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Used Edison, Newton and Cartwheel pos systems to analyze daily financial statements, balance statements and reimbursable meals.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.

Graceland Mansion

Bar Manager
08.2023 - 06.2024

Job overview

  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.

Fancy's Fish House

Lead Bartender/Trainer
02.2022 - 11.2023

Job overview

  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained 15 new bartenders and servers on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
  • Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

American Queen Steamboat

Relief Bar Manager
02.2015 - 03.2020

Job overview

  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
  • Pioneered loyalty program, increasing repeat business and customer loyalty.
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Led training sessions for new staff, improving service quality and team cohesion.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Education

University of Memphis
Memphis, TN

Bachelor of Science from Hospitality And Tourism Management
12-2025

University Overview

Southwest Tennessee Community College
Memphis, TN

Associate of Applied Science from Criminal Justice
12-2005

University Overview

3.4 GPA

Fairley High
Memphis, TN

from General Studies
08-1986

University Overview

Skills

  • Service safe
  • Menu pricing
  • Sanitation standards
  • Food handling
  • Health and safety procedures
  • Food preparation
  • Safety and health precautions
  • Staff scheduling
  • Allergy awareness
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cafeteria Manager
Shelby County Public Schools
06.2024 - Current
Bar Manager
Graceland Mansion
08.2023 - 06.2024
Lead Bartender/Trainer
Fancy's Fish House
02.2022 - 11.2023
Relief Bar Manager
American Queen Steamboat
02.2015 - 03.2020
University of Memphis
Bachelor of Science from Hospitality And Tourism Management
Southwest Tennessee Community College
Associate of Applied Science from Criminal Justice
Fairley High
from General Studies

Certification

  • ServSafe Certified Training- current
  • TABC License - current
Mary Rodgers