Mary Taylor
Johnson City
Summary
Customer service professional skilled in fostering positive customer relationships through communication, and problem-solving ensuring customer satisfaction
Known for reliability
Experienced in handling numerous projects at once while ensuring accuracy.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Advance Call Technology
11.2019 - Current
- Provided exceptional customer service for escheatment accounts by promptly responding to inquiries and resolving issues such as incorrect contact information and fraud blocks, resulting in client receiving funds prior to escheatment and increase customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department average response time
- Built strong relationships with families of deceased clients through active listening and empathy while assisting with the notification and documentation process for account closure
- Provide TTY relay services
Education
No Degree - Early Childhood Education And Development
Walter State Community College
Morristown, TNSkills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
Timeline
Senior Customer Service Representative
Advance Call Technology
11.2019 - Current
No Degree - Early Childhood Education And Development
Walter State Community College
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