Summary
Overview
Work History
Education
Skills
Timeline
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Mary Taylor

Johnson City

Summary

Customer service professional skilled in fostering positive customer relationships through communication, and problem-solving ensuring customer satisfaction

Known for reliability

Experienced in handling numerous projects at once while ensuring accuracy.


Overview

6
6
years of professional experience

Work History

Senior Customer Service Representative

Advance Call Technology
11.2019 - Current
  • Provided exceptional customer service for escheatment accounts by promptly responding to inquiries and resolving issues such as incorrect contact information and fraud blocks, resulting in client receiving funds prior to escheatment and increase customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department average response time
  • Built strong relationships with families of deceased clients through active listening and empathy while assisting with the notification and documentation process for account closure
  • Provide TTY relay services

Education

No Degree - Early Childhood Education And Development

Walter State Community College
Morristown, TN

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing

Timeline

Senior Customer Service Representative

Advance Call Technology
11.2019 - Current

No Degree - Early Childhood Education And Development

Walter State Community College

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Mary Taylor